New to Honda having 2nd Thoughts

[neilus0]

Hello, to all forum members.

I purchased an almost new ex demo CRV EX Auto about 1 month ago

Quite soon I noticed a strong pull to the left while driving

I reported to the dealer where purchased they said its a feature of the car

I called Honda direct, but they said never heard of such a problem even though there were many posts on this forum about this problem

Called 2nd dealer, Alan Day Hendon. When they drove my car they admitted there was def. a problem and Honda had released a bulletin to fix it.

They had the car for 1 week, got back 2 days ago, still pulls to the left??

I've been calling Honda every day this week and they promise I will get a call back from them or the dealer but each time after waiting in their tel. que for 20 min. I never reveive a call back...

This is my 1st Honda. I've owned many different cars from new, however have never had this rubbish service and problems with a new car, even from non premium brands.

I'm starting to wish I never bought this thing :(

[ecarfar]

Hello, to all forum members.

I purchased an almost new ex demo CRV EX Auto about 1 month ago

Quite soon I noticed a strong pull to the left while driving

I reported to the dealer where purchased they said its a feature of the car

I called Honda direct, but they said never heard of such a problem even though there were many posts on this forum about this problem

Called 2nd dealer, Alan Day Hendon. When they drove my car they admitted there was def. a problem and Honda had released a bulletin to fix it.

They had the car for 1 week, got back 2 days ago, still pulls to the left??

I've been calling Honda every day this week and they promise I will get a call back from them or the dealer but each time after waiting in their tel. que for 20 min. I never reveive a call back...

This is my 1st Honda. I've owned many different cars from new, however have never had this rubbish service and problems with a new car, even from non premium brands.

I'm starting to wish I never bought this thing :(

I feel for you but buying a demo is a gamble at best. Every car a dealer has given me to test drive I've always put through it paces in terms of acceleration and braking. It's possible that some damage was done to the suspension during a test run. That being said, my one week old CRV is my 4th Honda that followed a 18 year old Accord, a 19 year old Civic and a 9 year old Odyssey, all those vehicles have/are performing perfectly, none had to ever go into the shop for any major repairs...ever. Bottom line is that yes, you can get a lemon but your chances of getting a Honda lemon are the slimest of virtually any other car company. Look up the lemon laws in your state and see if it applies to your situation and maybe you can get a refund or a new car out of this mess! Good luck!

[Red916]

Unfortunately, UK 'lemon laws' are a LOT more difficult to invoke than US ones :(

do-able, but more difficult...

[Hughesy]

No car should pull to one side.
My CR-V pulls to the left, but I haven't had time to get it sorted out.
After a few hours driving, I notice my arms ache from steering to the right! Clearly not correct.

Try contacting Citizens Advice to see if you are in your rights to give it back and ask for your money back. A car that pulls to one side could surely be considered dangerous and not fit for purpose.

[PAN MAN]

Hi all my first POST
Bought CR-V Dec 2007 2.2 Diesel returned to the dealer Feb 2008 with a noise from the engine at different speeds and tempetures sounds a bit like tappet rattle The tecnician came with me on a drive and said it was the electronic injectors but he would have to test drive another CR-V to make sure (to date nobody has come back to me??) On the test ride i mentioned the steering pulling left He was aware of the problem as they had received a bullitin from HONDA with a FIX something to do with the way the springs are coiled??? APPARENTLY the critiria for the steering tolerance is QUOTE IF THE CAR DOSE NOT CHANGE LANES UNASISSTTED IN FIVE SECONDS IT IS OK When i demonstrated the server pulling he said i needed to book the car in to have the problem FIXED Well im pleased to say they have FIXED the pulling to the LEFT IT NOW PULLS TO THE RIGHT?????
HONDA are aware of the problem otherwise they would not issue bullitins
I will be in touch with the dealer tommorow and let you know the outcome:

[romark2001]

Hello, to all forum members.

I purchased an almost new ex demo CRV EX Auto about 1 month ago

Quite soon I noticed a strong pull to the left while driving

I reported to the dealer where purchased they said its a feature of the car

I called Honda direct, but they said never heard of such a problem even though there were many posts on this forum about this problem

Called 2nd dealer, Alan Day Hendon. When they drove my car they admitted there was def. a problem and Honda had released a bulletin to fix it.

They had the car for 1 week, got back 2 days ago, still pulls to the left??

I've been calling Honda every day this week and they promise I will get a call back from them or the dealer but each time after waiting in their tel. que for 20 min. I never reveive a call back...

This is my 1st Honda. I've owned many different cars from new, however have never had this rubbish service and problems with a new car, even from non premium brands.

I'm starting to wish I never bought this thing :(

Sorry to hear you having such problems. When I took mine in I told the dealer I was aware that this was an issue with the CR-V and I have to say they were great. They took it out and verified straight away there was an issue. Within a week they had ordered the new springs and fixed it and the problem has gone. Do you know what they did to it while it was in the workshop? I also had another problem with brakes squealing but again this dealership were very quick to deal with the problem. I think your post highlights how bad customer service can make an annoying problem with a new purchase absolutely infuriating!!

[FODBOB]

Which dealer do you use romark2001? Mine is in Cheltenham but they are so off-hand at times I might be willing to travel further.

Interesting chat about pulling to the left. Honda is not as inventive as Merceds. My wife has an SLK which pulled noticeably to the left. Mercedes dealer, and I quote, "Ah, that's because they drive on the right in Germany and the cars are set up for the different camber that that causes." :confused:

[2006 honda crv se]

hello,

I used to be an alignment technician for a very big tire manufactuer and when we had a car with a pulling problem we used to cross the tires left front to right front or vise versa if the car pulls to the left by crossing the tires the pull should go to the right if it is a tire pull problem? also check the camber on the front wheels too much negative camber on the passanger front wheel will make a car pull to the left. have the dealership check the alignment and tires bill

[romark2001]

Which dealer do you use romark2001? Mine is in Cheltenham but they are so off-hand at times I might be willing to travel further.

I use Aylesbury. Can't fault them!

[Flinty]

Can any one give me the Toe in Toe out figures for the New CR-V.
Took mine into Tyre Bay to have them checked by laser ,after the fitter had finnised (They are spot on now he said) got down the road a few miles still pulling to Left :eek:and to go in a straight line in the MIDDLE of the road my steering wheel is off to the right. Done just 3000 miles in it now.

Damm!!

[Mal113]

Honda CRV 2007 a Disapointment

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I have had Honda's since 1980 and have been very pleased with the Accord, I have resently purchased a EX-demo Honda CRV EX model with safety pack body kit and 19 inch wheels and now I wish I had never heard the word Honda. Read the letter below sent to the Dealer to ask that he takes back the vehicle and refunds the purchase price.

This is written without prejudice.

Reference Honda CRV .

Defects with this vehicle: -

1. AFS lighting system. This has been a problem since two hours after driving the vehicle away from xxx, further, it is a know problem and would have been known to xxx. It has been confirmed that Honda notified dealer of the problem. Therefore, the selling of goods, with a known problem, without notice to the purchaser contravenes “ The Sale of Goods Act 1979 (as amended)”. The fact that there is no fix for this problem confirmed by both xxx and another Honda dealer and Honda themselves allows in Law to reject the car for a full refund.

2. The CMBS System is unreliable and has indicated on a number of occasion that I should brake when clearly there is nothing in front of the vehicle, this happened on all occasion in a different location and therefore, you cannot argue that despite seeing nothing there must in fact be an object as I have passed the same location numerous times since without any indication. When the CMBS system indicates brake you are duty bound to brake for fear that the system may well apply the brakes fully, which could lead to a dangerous situation. The CMBS system is now turned off (this has been discussed with xxx) as I can no long drive with a system that is totally unreliable and in my opinion dangerous to myself and other road users.
There are too many exceptions when this system can give the wrong display, however, if you were to read the sales information in the CR-V booklet the limitation are not mentioned, it is only when you sit down with the Owners Manual are you aware of the numerous limitations to the system. This is therefore, misleading sales information as the limitations are not mentioned nor pointed out at he time of sales.

When I purchased this vehicle I did so with the optional safety package believing this offered the passengers, myself and other road users some security from accident. I now find that 50% of the system is either defective without a fix or so unpredictable as to be hazard to uses. Therefore the extra money paid for this system was and is a complete waste of time.

3. The rear door is out of alignment, this may be able to be fixed but I do not purchase a vehicle to then need repairs to an integral part of the bodywork The misalignment was noted and inspected by a Honda dealer in the South West, he confirmed the misalignment as compared to other CR-V’s on his premises. He did not know why it should have be misalignment as all the body panels are in alignment, further he had no time to investigate further at that time.
.
4. Two tyres where damaged and reported as soon as I arrived in Lancaster. I was lucky that the vehicle was parked in Lancaster with the nails in the 1or 2 o’clock position and so visible. Having found the nails I then had a look at all the tyres and found the sidewall damage in the front nearside tyre. The vehicle was taken to Kwik-fit Lancaster to have the nails removed and the sidewall inspected. They could not be sure if the nails had entered the steel banding as the nails had entered on an angle, however, what was clear is that because of the angle of entry the tyre could not be repaired if necessary. As for the sidewall nothing could be done, their advice was to change the tyre. If for one minute, I thought I had been anywhere where this damaged could have occurred I would not be bringing this to xxx attention, I do no need to ask xxx to replace two tyres should I be the cause. However, as pointed out to xxx I would not have purchased the vehicle should I have seen the problem before taking delivery without new tyres fitted, no new tyres would have resulted in no sale.

Conclusion.

As stated to xxx in previous e-mails I am totally disappointed with this vehicle. I find I have purchase a safety system that does not work or has so many limitations that renders it unusable and dangerous. None of which were pointed out at sale, which is misleading and against the “ The Sale of Goods Act 1979 (as amended)” I think this is a 1500GBP addition that cannot be relied upon.

Then we have the door, if I where to allow repair who is going to pick up the costs? It may or may not be a warranty issue as the vehicle has been driven by a number of personnel so we cannot be sure what has happened.

Lastly, the tyres, in essence this is the easiest to revolve as it only needs two new tyres, has not other damage as been done.

Due to the above defects I totally reject this vehicle and ask that you return the full purchase price. The vehicle will now be removed from the road and will not be driven until returned to xxx.

I await your reply with 14 days of receipt of this letter. You may if you wish reply to this e-mail.

Yours Sincerely.

J.M Smith

Sent: -

By e-mail
Registered post. 6th June 2008.

[Jimbo_EX]

So you picked up the car from the dealer and it had 2 nails in the tyres???

[Mal113]

That's correct Jimbo, I must have missed them as the wheel was probably in a position where they could not be seen, this is a small problem however, it’s the other bits that cause me more concern. Having driven Honda’s for 28 years and been very satisfied with them this is a Lemon with more defects than all the other cars put together – Rubbish would not be to strong a word.

[Hughesy]

What is the problem with the AFS?

Your issue with the CMBS seems to be that it just isn't very good. I'm not sure that is a reason for them to take the car back though. For example, a colleague of mine has a Vectra with sat nav. The sat nav is pretty rubbish, but there's not much he can do about it.

The door fault is covered by the Honda warranty, why not just get it fixed?

Sorry to hear you have bought a lemon though.

[Mal113]

I think you are making a poor comparison between a Sat/Nav and piece of safety equipment that is very expensive and does not function as set out in the sales brochure, once you get the car and the owners manual you soon find out it’s limitations and what I consider a fault on this unit. When you are clearly on a straight road with no other vehicle or objects on the roadside and you get a warning to brake that cannot be correct or safe.
AFS (safety pack systems only) will keep giving a fault signal to say it is not operating and that is whether you have the lights on or not, the only way to get rid of the fault is to stop the car turn off the ignition switch and then after a couple of minutes start up again. I have had to do that three times in a 120 mile trip, or you can choose to drive with a large red fault warning light in the dash panel. Honda are aware of the fault but do not have a fix but yet they continue to sell the vehicle without warning the purchaser of the potential problem, not all cars have the problem but could well develop it in the future. As I have stated before I have purchased Honda’s for 28 years but once I have rid of this piece of junk it will be the last.

[Hughesy]

Fair enough.
New technology always has teething problems. When Mercedes first introduced radar cruise control on the S class, they had lots of problems.

Approved used Hondas all come with a 30 day or 1000 mile exchange (http://www.honda.co.uk/car/used/30DayExchange.html).

Why not just take it back and get a non-safety pack CR-V, or a different Honda?

[Jimbo_EX]

To be honest, going 28 years without major problems aint bad, not that its much comfort now.
I agree the rear door must be a simple warranty job.
The AFS issue ive heard of before. Im suprised a company like Honda cant sort out a fix for that, but selling a car with a known potential problem without a fix is not acceptable - that fault would be driving me mad and I can understand your disapointment.
The tyre issue though, did you drive the vehicle away before noticing the nails? If so, how do can you be certain you didnt pick them up after leaving the dealership?

[Black Pearl]

Fair enough.
New technology always has teething problems. When Mercedes first introduced radar cruise control on the S class, they had lots of problems.

Approved used Hondas all come with a 30 day or 1000 mile exchange (http://www.honda.co.uk/car/used/30DayExchange.html).

Why not just take it back and get a non-safety pack CR-V, or a different Honda?

Reading all this reminds me of the Shaker melody from Aaron Copeland's Applachian Spring, "Its a gift to be simple." Thank goodness we can buy V's in North America for the common man.

Hughesy, my partner in value from opposite directions, the tone I get from our friend with the problems, suggests that perhaps we would be best not to advise getting another Honda. Wish him luck on the Queen's Bench and let him depart Honda in peace. Although good point on the exchange policy.