ccMarie
04-25-2008, 08:16 PM
hello, i wasn't sure where to share this story, but this might be most appropriate.
in november 2007, my mom gifted her 2002 crv to me. she was the original owner since she ordered it from the dealership in Rapid City, SD. my family lives in WY, but drive to SD to buy their hondas.
what a great gift, i love hondas and i couldn't be happier. this crv has window tint, wind deflectors (hood, windows, and sunroof), running boards, she even added burl wood accents to the interior. it is a beauty.
i must add, she followed the maintenance schedule to a tee. on one of my roadtrips in december, i was on my way south, just outside a small town called douglas..... and i'm pressing the accelerator, but feel the car kind of coasting to a stop. it slows, and this time when i press the accelerator it goes some, but then i lose power again. NO INDICATOR LIGHTS ever came on, but i pulled over to call my dad, decide what to do, etc.
dad suggests i start the car and try again, to get into the next town. this time the vehicle won't even move. i get towed into the town, i get the news. the transmission is burned up, the fluid is black, burned. (and they can work on the honda, but their price was like $1000 more than what the dealership quoted for repair). dad eventually brought a flat trailer and then towed my vehicle to the dealership in Rapid City.
OK, here's where the story gets good. this crv had 50,050 miles on it when this happened. the warranty had expired, and the car was already almost 6 yrs old. :( my parents had just gifted me the car less than a month prior, and had no idea there was any problem. they felt so bad, and they were even totally prepared to pay for the new transmission. well, my folks have purchased about 4 hondas from this dealership over the past 10 yrs, always get their service there, etc... so Tim, the service manager there sees the situation with the low mileage and transmission problem. he thinks this is an extremely unusual problem, for barely over 50K. he places a call to honda HQ, and in the end, instead of paying $2600 for a rebuilt honda transmission, the bill was under $500 for the labor.
the service at Rushmore honda in Rapid City was exceptional. the service manager didn't HAVE to place that call to HQ, but he did. he went beyond our expectations, and we were so grateful with this resolution.
yaaayyy!!! honda!!!
in november 2007, my mom gifted her 2002 crv to me. she was the original owner since she ordered it from the dealership in Rapid City, SD. my family lives in WY, but drive to SD to buy their hondas.
what a great gift, i love hondas and i couldn't be happier. this crv has window tint, wind deflectors (hood, windows, and sunroof), running boards, she even added burl wood accents to the interior. it is a beauty.
i must add, she followed the maintenance schedule to a tee. on one of my roadtrips in december, i was on my way south, just outside a small town called douglas..... and i'm pressing the accelerator, but feel the car kind of coasting to a stop. it slows, and this time when i press the accelerator it goes some, but then i lose power again. NO INDICATOR LIGHTS ever came on, but i pulled over to call my dad, decide what to do, etc.
dad suggests i start the car and try again, to get into the next town. this time the vehicle won't even move. i get towed into the town, i get the news. the transmission is burned up, the fluid is black, burned. (and they can work on the honda, but their price was like $1000 more than what the dealership quoted for repair). dad eventually brought a flat trailer and then towed my vehicle to the dealership in Rapid City.
OK, here's where the story gets good. this crv had 50,050 miles on it when this happened. the warranty had expired, and the car was already almost 6 yrs old. :( my parents had just gifted me the car less than a month prior, and had no idea there was any problem. they felt so bad, and they were even totally prepared to pay for the new transmission. well, my folks have purchased about 4 hondas from this dealership over the past 10 yrs, always get their service there, etc... so Tim, the service manager there sees the situation with the low mileage and transmission problem. he thinks this is an extremely unusual problem, for barely over 50K. he places a call to honda HQ, and in the end, instead of paying $2600 for a rebuilt honda transmission, the bill was under $500 for the labor.
the service at Rushmore honda in Rapid City was exceptional. the service manager didn't HAVE to place that call to HQ, but he did. he went beyond our expectations, and we were so grateful with this resolution.
yaaayyy!!! honda!!!