My dad and I both have 2015 CR-V EX-Ls and both have iPhone 11s. I replaced my HU so I could have CarPlay, so I was able to pair and use my phone without issue. My dad, however, still has the OEM HU and just bought his phone this week. He just tried to sync to the HondaLink system and it won't download his call history or contacts. His old phone had no issue. Any suggestions?