Back in 2020, we had our 2017 CR-V windshield replaced at the local Safelite here in Florida. We filed an insurance claim and everything was handled satisfactorily. We did have to take it to their shop so they could properly align the camera system. The camera and related systems operated fine from that point up until recently when my wife reported an odd, one-time, braking behavior going down the highway followed by a square appearing on the dash display with CAM message and two other warning lights related to the lane control system and camera system. No accident, no off roading, no hard contact with a curb or any of that.
I phone my local non-dealer repair shop and take it in. Their tech looked at it and said they could not fix it because they do not have the equipment and software necessary to work on the camera. They don't see this enough to justify the cost blah, blah, blah. They suggested going to the local dealer because they can't recommend and don't know of another non-dealer shop that does this. Very reluctantly, I take the car to the dealer. Not long after I leave, the dealer service guy calls and asks if the windshield had been replaced and I told him it had been approximately 18 months ago. He comes back to me a second time and says it will be nearly $500 to realign the camera and the tech is very confident that will solve the problem. I approve the work.
Next day, I checked on the car and am told the realignment was attempted but failed because it is after market windshield not Honda OEM windshield. No mention of the after market glass being a potential problem to this point. Not when it was originally replaced, not when I dropped it at the dealer nor when the technician suggested realignment would fix. They then recommend a new Honda windshield to resolve the problem. I'm put on a brief hold and a more assertive service person gets on and suggests I contact my insurance on the original claim because otherwise I'll be out $1500+ for a new windshield, install and re calibration labor charges. Way too late to go back on that old insurance claim at this point.
Today I called to get a total due which they provide and that includes the failed re-calibration which I promptly dispute. They should have known prior to putting in the time that it may not work with the after market glass and offer me options, but they did it anyway and now want to be paid. I suggest he push my problem up the chain of command and he comes back and tells me he tried but no success. We went back and forth a bit and he's going to try again tomorrow. I don't hold out much hope to be completely honest.
I am super disappointed with Honda and this dealer. We've owned four different Hondas going back to 90s and had only one other problem with a shady (different) dealer's service department.
After this experience, I'll be hard pressed to look a Honda next time I need a vehicle especially when you can find similar quality and priced vehicles with better warranties and reputations for standing behind what they make.
If you need your windshield replace INSIST it be done with Honda OEM glass otherwise, in 18 months you could be out $2k+ to get it right