2018 CR-V Ex USB port

14291 Views 11 Replies 9 Participants Last post by sonnypra, May 17, 2019

Pjsnewcar

Discussion Starter · Dec 10, 2018

I've had my car for about a year. For the last few months, the phone cord is very loose when it is installed in the port. When it is touched even slightly, my iPhone disconnects, and can only be reconnected by taking the cord out at the phone and then reconnecting it. I've tried a new cord with no success. Any suggestions? Thanks in advance.

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2ecrv

· #2 · Dec 10, 2018

Which port are you experiencing issues with, and how long have you had your CR-V? Mine just turned one and I use the center USB port in the center console (not the CarPlay/AA one) religiously, and I haven't had any issues with it so far (*knock on wood*). Though I never do unplug it, as I have a cord just for the car, so maybe it's the constant unplugging and re-plugging of your cord into the USB?

If your car is still under warranty and you think it's an issue with the port, I'd say take it in. I'm no warranty expert, but I feel like this is something that they'd cover.

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maximusbibicus

· #3 · Dec 10, 2018

It's still under warranty, take it to the dealer.

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MsRenay

· #4 · Dec 10, 2018

I've had my 2018 EX since March and I have the same issue where it randomly disconnects. After a few minutes of it not reconnecting on its own, I will unplug and replug it back in.
PIA when I'm on the highway and using Google Maps.

Dealer couldn't replicate the problem nor did they find anything wrong with the port. No surprise there.

Sent from my SM-N950U using Tapatalk

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mnestrud

· #5 · Dec 10, 2018

MsRenay said:
I've had my 2018 EX since March and I have the same issue where it randomly disconnects. After a few minutes of it not reconnecting on its own, I will unplug and replug it back in.
PIA when I'm on the highway and using Google Maps.

Dealer couldn't replicate the problem nor did they find anything wrong with the port. No surprise there.

Sent from my SM-N950U using Tapatalk

There's a lot of reports and suggestions of how to fix Galaxy s8 disconnect issues and Android auto. Seems to be common with this phone.

Do some googling, cursory look and it seems like people are finding solutions. If you find one that works report back for others!

Sent from my Pixel XL using Tapatalk

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jtal19

· #6 · May 14, 2019

I have a 2019 Honda CRV EX L, and the 1.5A port (the port inside the center console on the driver's side) intended for Android Auto or Apple Carplay (I use Android Auto) is easy to disconnect the phone (Android Auto) with just a slight touch or movement of the USB-cable.

I have a new USB cable, and the car is new so the disconnections should not come from overuse. It appears this may be a Honda design flaw or bad part given that many others have posted this same issue. I suppose I can start by contacting the Honda Dealer to discuss this issue and see what can be done, and get it reported in the Honda database of issues (hopefully they have this). If anyone has a solution or experience with the Dealer, please share. This is a frustrating issue I never expected to encounter with a Honda product, let alone a new 2019 CRV.

Thanks
JT

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sonnypra

· #7 · May 14, 2019

There is a problem on communication logic between OEM head unit and the later Android version. Software issue, not hardware. I have Pixel 2 with Android 9 and Axon 7 with Android 7. On the CR-V with stock HU, Android Auto on the Pixel 2 keep disconnected randomly while the Axon 7 is stable. On my other car with Pioneer 4200-NEX, same cable, both Pixel 2 and Axon 7 are stable. Both never disconnected. I am pretty sure stealership will blame your USB cable first.

MsRenay said:
I've had my 2018 EX since March and I have the same issue where it randomly disconnects. After a few minutes of it not reconnecting on its own, I will unplug and replug it back in.
PIA when I'm on the highway and using Google Maps.

Dealer couldn't replicate the problem nor did they find anything wrong with the port. No surprise there.

Sent from my SM-N950U using Tapatalk

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mnestrud

· #8 · May 14, 2019

sonnypra said:
There is a problem on communication logic between OEM head unit and the later Android version. Software issue, not hardware. I have Pixel 2 with Android 9 and Axon 7 with Android 7. On the CR-V with stock HU, Android Auto on the Pixel 2 keep disconnected randomly while the Axon 7 is stable. On my other car with Pioneer 4200-NEX, same cable, both Pixel 2 and Axon 7 are stable. Both never disconnected. I am pretty sure stealership will blame your USB cable first.

I used to have this issue... I had a software update applied to my head unit due to a broken brightness control, and it's been perfect since then. Pixel 3 XL, Stock ROM. Sadly the update is not widely available, they seem to be planning (and planning and planning...) an official update for all.

Sent from my Pixel 3 XL using Tapatalk

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williamsji

· #9 · May 15, 2019

jtal19 said:
I have a 2019 Honda CRV EX L, and the 1.5A port (the port inside the center console on the driver's side) intended for Android Auto or Apple Carplay (I use Android Auto) is easy to disconnect the phone (Android Auto) with just a slight touch or movement of the USB-cable.

I have a new USB cable, and the car is new so the disconnections should not come from overuse. It appears this may be a Honda design flaw or bad part given that many others have posted this same issue. I suppose I can start by contacting the Honda Dealer to discuss this issue and see what can be done, and get it reported in the Honda database of issues (hopefully they have this). If anyone has a solution or experience with the Dealer, please share. This is a frustrating issue I never expected to encounter with a Honda product, let alone a new 2019 CRV.

Thanks
JT

Vehicles are a sub-optimal place to use USB connectors and ports actually. They don't like vibrations or bumps that are common as you drive down the road and can cause momentary poor connections which some electronics takes as a hard fault and won't retry the connection when it fails.. until you unplug them and plug them back in again.

And.. as already noted by others.... different phones have different quirks and sensitivities to any induced mechanical disconnects between port and cable. iPhones are pretty resilient in this regard in my experience, not so much with Android Phones. And in general... Android OS seems to be less resilient where cable connections are concerned.

Personally, I never use the USB ports in the car, I use a plug-in dual port that plugs right into one of the 12V accessory plugs... and it also includes a volt meter so I can keep an eye on how the vehicle is managing it's dual charge battery circuit (which under light loading and low speed city driving... tends to keep the battery undercharged by about 20%)

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Outrager

· #10 · May 17, 2019

williamsji said:
Vehicles are a sub-optimal place to use USB connectors and ports actually. They don't like vibrations or bumps that are common as you drive down the road and can cause momentary poor connections which some electronics takes as a hard fault and won't retry the connection when it fails.. until you unplug them and plug them back in again.

And.. as already noted by others.... different phones have different quirks and sensitivities to any induced mechanical disconnects between port and cable. iPhones are pretty resilient in this regard in my experience, not so much with Android Phones. And in general... Android OS seems to be less resilient where cable connections are concerned.

Personally, I never use the USB ports in the car, I use a plug-in dual port that plugs right into one of the 12V accessory plugs... and it also includes a volt meter so I can keep an eye on how the vehicle is managing it's dual charge battery circuit (which under light loading and low speed city driving... tends to keep the battery undercharged by about 20%)

But then you can't use Android Auto.

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williamsji

· #11 · May 17, 2019 (Edited)

Outrager said:
But then you can't use Android Auto.

Cars need to go full bluetooth for connectivity with smart phones in my view. Putting wireless charging plates in cars and not putting in full bluetooth connectivity is an oxymoron move by auto makers. But I get it.. technology moves more incrementally in many car designs, rather then in broad range additions. IF a company puts a wireless charging plate in a car.. it should come with full bluetooth connectivity.. and not just one bluetooth channel, but multiple channel support.

I'm not saying USB ports do not have some value in applications inside cars.. just that the mechanical interface of a gen 1/2 USB port was never designed in the USB standards for environments with bumps, vibrations, etc. It was originally designed to easily mate peripherals to static computer setups. Perhaps the newer generation USB port standards are better for this.. but I have not seen evidence one way or the other yet. That said.. a properly designed device OS would be resilient to minor glitches in connection via USB. iPhones appear to be pretty resilient for this.. some Android phones.. not so much.

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sonnypra

· #12 · May 17, 2019

williamsji said:
Cars need to go full bluetooth for connectivity with smart phones in my view. Putting wireless charging plates in cars and not putting in full bluetooth connectivity is an oxymoron move by auto makers. But I get it.. technology moves more incrementally in many car designs, rather then in broad range additions. IF a company puts a wireless charging plate in a car.. it should come with full bluetooth connectivity.. and not just one bluetooth channel, but multiple channel support.

I'm not saying USB ports do not have some value in applications inside cars.. just that the mechanical interface of a gen 1/2 USB port was never designed in the USB standards for environments with bumps, vibrations, etc. It was originally designed to easily mate peripherals to static computer setups. Perhaps the newer generation USB port standards are better for this.. but I have not seen evidence one way or the other yet. That said.. a properly designed device OS would be resilient to minor glitches in connection via USB. iPhones appear to be pretty resilient for this.. some Android phones.. not so much.

The later Android Auto version is wireless, my Pixel 2 automatically open AA when BT connection is established, just the HU is not supporting it yet. Some new ones do: JVC 845, Kenwood DDX9705S, etc.

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