Android Auto keeps disconnecting from HU

17927 Views 30 Replies 20 Participants Last post by woofs, Jan 20, 2020

aweintraub

Discussion Starter · Feb 21, 2019

I know I've posted this before, and have not gotten much response or help, not sure if it's an isolated issue or a common one....

I have a Samsung Galaxy S8, current phone, completely updated, tried multiple cables, multiple phones etc. Its an intermittent problem more frequent at times than not, but whenever I touch the phone while connected to the HU, the HU goes dark and says NO PHONE CONNECTED, and then replug it in and it takes a couple times for it to load, or sometimes says Phone Not Compatible, or Connected Phone Not Responding...

Is this a Honda issue, a Samsung issue, or a Google issue??? I've used this same phone on one of the cables I've used in my CR-V while driving in my wife's 2019 GMC Terrain with NO issues whatsoever...

Please chime in!

Reactions: 1

Status: Not open for further replies.

1 - 20 of 31 Posts

UMRdyldo

· #2 · Feb 21, 2019

Have you tried doing a factory reset on your phone?

Have you tried doing a factory reset on your head unit?

aweintraub

Discussion Starter · #3 · Feb 21, 2019

Factory reset on phone, yes. Never thought about a factory reset on HU.....Any idea how to do that??

UMRdyldo

· #4 · Feb 21, 2019

aweintraub said:
Factory reset on phone, yes. Never thought about a factory reset on HU.....Any idea how to do that??

Settings
System
Others
Factory Data Reset
Hit YES

tmc128

· #5 · Feb 21, 2019

or warm boot the head unit.
old down the volume knob until you get a message asking to reboot, think its like 10 seconds

UMRdyldo

· #6 · Feb 21, 2019

tmc128 said:
or warm boot the head unit.
old down the volume knob until you get a message asking to reboot, think its like 10 seconds

one man's warm boot is another man's soft reset

TEXASCRVs

· #7 · Feb 21, 2019

aweintraub said:
Factory reset on phone, yes. Never thought about a factory reset on HU.....Any idea how to do that??

UMRdyldo said:
Settings
System
Others
Factory Data Reset
Hit YES

Keep in mind that that will restore the HU to factory, i.e., you will have to re-do any settings you have modified including re-pairing your phone, your preset stations, etc.

aweintraub

Discussion Starter · #8 · Feb 21, 2019

I did the factory reset on the HU, still isn't working properly. Opened a case with Honda, going to have to take it to a dealer to get it looked at. Does anyone else's screen go black every once in a while, or refresh at times???

UMRdyldo

· #9 · Feb 21, 2019

aweintraub said:
I did the factory reset on the HU, still isn't working properly. Opened a case with Honda, going to have to take it to a dealer to get it looked at. Does anyone else's screen go black every once in a while, or refresh at times???

Have you tried a different phone brand besides Samsung? I see that you said multiple phones.

I had the issue once and the next Android Auto app update fixed it.

You could try sideloading a older version of Android Auto on your phone.

BBLee

· #10 · Feb 21, 2019

does your cable charge and data sync ?

I have an iPhone and one time a bought this cable that is nylon braided. Once the nylon braided cable touches the HU, it becomes unstable. I think its of low quality and is not insulated. Just a thought...

mikelward

· #11 · Feb 22, 2019 (Edited)

AA works reliably for me with a Pixel 3, 2018 CR-V with HU software 1.F1A1.25 (according to my notes), and a 3-foot premium nylon Anker cable.

I'm told 6-foot cables are less reliable somehow.

Edit: https://support.google.com/androidauto/forum/AAAA6SY52nILV5HsOjkPyI/?hl=en has some cable recommendations. Do you know which cable are you using?

MsRenay

· #12 · Feb 22, 2019

Annoying issue. I have a 2018 EX and it randomly disconnects. I have a Samsung Note 8 using the OEM SAMSUNG cable that came with the phone. I've even taken my vehicle in for Honda to say they didn't find any hardware issues, nor could they replicate the issue. So, when it disconnects, I unplug and replug cable and It's good to go.. Big PIA though.

Sent from my SM-T350 using Tapatalk

Reactions: 1

aweintraub

Discussion Starter · #13 · Feb 22, 2019

mikelward said:
AA works reliably for me with a Pixel 3, 2018 CR-V with HU software 1.F1A1.25 (according to my notes), and a 3-foot premium nylon Anker cable.

I'm told 6-foot cables are less reliable somehow.

Edit: https://support.google.com/androidauto/forum/AAAA6SY52nILV5HsOjkPyI/?hl=en has some cable recommendations. Do you know which cable are you using?

Thanks for the link. I am using this:
USB Type C Cable 10ft, CableCreation USB-C to USB-C Braided Data & Charging Cable (20V,3A) up to 480Mbps Compatible with MacBook(Pro), Nintendo Switch, Galaxy S9/S9+, Pixel XL 2,etc (Space Gray)
by CableCreation
Learn more: https://smile.amazon.com/dp/B01D175HMO/ref=cm_sw_em_r_mt_dp_U_Nk.BCb0SKXPCH

I hope the link works lol....I have the 4 ft cable

JB in AZ

· #14 · Feb 22, 2019

MsRenay said:
Annoying issue. I have a 2018 EX and it randomly disconnects. I have a Samsung Note 8 using the OEM SAMSUNG cable that came with the phone. I've even taken my vehicle in for Honda to say they didn't find any hardware issues, nor could they replicate the issue. So, when it disconnects, I unplug and replug cable and It's good to go.. Big PIA though.

Sent from my SM-T350 using Tapatalk

Had this start happening with my S8. Rebooted the head unit and it never happened again. (hold the radio volume/power button in for about 10 seconds)

Reactions: 1

equlizer

· #15 · Feb 23, 2019

I changed to a usb-c cable that has a solid piece of metal for the phone part and my problems went away.

mnestrud

· #16 · Feb 23, 2019

equlizer said:
I changed to a usb-c cable that has a solid piece of metal for the phone part and my problems went away.

Great news, thanks for following ip. Is it something you can post the link to purchase for others?

Sent from my Pixel 3 XL using Tapatalk

mikelward

· #17 · Feb 25, 2019

This is the cable I'm using.

https://smile.amazon.com/gp/aw/d/B07DD5YHMH

SactoSteph

· #18 · Feb 27, 2019

This happens to me too! I have a Samsung Galaxy S8 and a 2018 CRV. It goes in and out.

Dave8781

· #19 · Feb 28, 2019

I had same issue

aweintraub said:
I know I've posted this before, and have not gotten much response or help, not sure if it's an isolated issue or a common one....

I have a Samsung Galaxy S8, current phone, completely updated, tried multiple cables, multiple phones etc. Its an intermittent problem more frequent at times than not, but whenever I touch the phone while connected to the HU, the HU goes dark and says NO PHONE CONNECTED, and then replug it in and it takes a couple times for it to load, or sometimes says Phone Not Compatible, or Connected Phone Not Responding...

Is this a Honda issue, a Samsung issue, or a Google issue??? I've used this same phone on one of the cables I've used in my CR-V while driving in my wife's 2019 GMC Terrain with NO issues whatsoever...

Please chime in!

I had same issue; Samsung's the problem. Only use genuine Samsung USB cable; if under warranty, contact carrier about issue; I had to have my phone replaced b/c connection was so loose.

Lish77

· #20 · Feb 28, 2019

aweintraub said:
I know I've posted this before, and have not gotten much response or help, not sure if it's an isolated issue or a common one....

I have a Samsung Galaxy S8, current phone, completely updated, tried multiple cables, multiple phones etc. Its an intermittent problem more frequent at times than not, but whenever I touch the phone while connected to the HU, the HU goes dark and says NO PHONE CONNECTED, and then replug it in and it takes a couple times for it to load, or sometimes says Phone Not Compatible, or Connected Phone Not Responding...

Is this a Honda issue, a Samsung issue, or a Google issue??? I've used this same phone on one of the cables I've used in my CR-V while driving in my wife's 2019 GMC Terrain with NO issues whatsoever...

Please chime in!

My phone is constantly disconnecting in my 2015 CRV, and I have an Apple iPhone. Also, my husband has a Honda Civic, and his iPhone is constantly disconnecting as well. I really think it is a Honda problem.

1 - 20 of 31 Posts

Status: Not open for further replies.