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I’ve had this happen and sometimes it’s a connection issue, other times you need to force quit and restart the app. When it’s a connection issue, for me it’s been because the phone is trying to connect to WiFi that is too far away and the app never loads the data, resulting in the black screen. For example, I have xfinity and can connect to any xfinity WiFi router in the country so long as the owner hasn’t turned off the public WiFi connection, giving me thousands of extra access points pretty much anywhere in the country. Problem is when driving, it will see these networks and never really connect due to distance being travelled, resulting in the black screen issue.
 
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