Long story short (I know some of you have been following), Honda has deemed my new 2017 CRV irreparable. The dealer has instructed me to go through the buyback process at American Honda. Has anyone successfully gone through this?
I have a Honda case manager at American Honda who told me on the phone that the car is “currently irreparable” based on what they’re hearing from the tech line and dealerships, “however, they might come out with a repair in the future.”Did the message about it being irreparable come directly from Honda, or is that what the dealer told you? And has anyone at Honda contacted you directly?Long story short (I know some of you have been following), Honda has deemed my new 2017 CRV irreparable. The dealer has instructed me to go through the buyback process at American Honda. Has anyone successfully gone through this?
I'd start with asking for details about what they are offering you and go from there.
If you don't like the offer then you can start looking at other options, including getting a lawyer involved.
But do not tell Honda you are going to sue them, as that will immediately put them in 'defend the castle' mode, and they may stop talking to you at all.
If you do decide to go the lawyer route, shop around for a lawyer, and ask about a 'demand letter'. Rather than involving the courts, the lawyer sends a formal letter to Honda demanding that they fix the problem, replace the car, buy it back from you, or whatever resolution you would like Honda to do.
But talk to Honda first, and I don't mean your Honda dealer.
Good luck!
And did they say what they are going to do for you right now? Not some time in the unknowable future??I have a Honda case manager at American Honda who told me on the phone that the car is “currently irreparable” based on what they’re hearing from the tech line and dealerships, “however, they might come out with a repair in the future.”
A few weeks after the “fix” the car made a loud “thunk” and the noise is now back louder and worse than ever.Not sure I understand this. Just the other day your posted that the car was fixed and you were happy... http://www.crvownersclub.com/forums...ar-inside-cabin-pump-issue-4.html#post1253970
Now its buy back time?
PURCHASED 2017 HONDA CRV EXL WITH AWD IN OCTOBER 2017. IMMEDIATELY AFTER PURCHASE, THERE WAS A LOUD KNOCKING NOISE COMING FROM THE REAR OF THE VEHICLE. VEHICLE WAS TAKEN TO LIA HONDA IN WILLIAMSVILLE, NY WHERE I WAS TOLD "THAT'S JUST THE SOUND OF THE FUEL PUMP, TURN YOUR RADIO UP." THE SOUND PROGRESSIVELY GOT LOUDER SO THE VEHICLE WAS TAKEN BACK TO LIA HONDA IN DECEMBER 2017. TECH THAT HEARD THE NOISE SAID "IT SOUNDED LIKE THE VEHICLE WAS IN A CRASH, THE SOUND WAS THAT BAD." VEHICLE SCHEDULED FOR REPAIR IN JAN 2018. REPAIR WAS MADE TO VEHICLE IN JAN 2018 WHICH INCLUDED ADDED INSULATION AROUND GAS TANK AND TIGHTENING OF THE GAS TANK STRAPS. NOISE WENT AWAY FOR APPROXIMATELY 1-2 WEEKS. NOISE IS NOW BACK LOUDER THAN EVER AS OF FEB 2018. CAR WAS TAKEN BACK TO LIA HONDA AGAIN AND WE WERE TOLD "HONDA TOLD THEM NOT TO TOUCH THE CAR" AND THAT THEY "WOULD NOT MAKE ANY REPAIRS TO THE VEHICLE." I AM CONCERNED THERE IS SOMETHING WRONG WITH THE SAFETY SYSTEM AND IT IS NOT BEING TAKEN SERIOUSLY BY HONDA OR MY DEALERSHIP. I DO NOT FEEL SAFE DRIVING THE CAR KNOWING THE GAS TANK OR FUEL PUMP IS KNOCKING ABNORMALLY. THE KNOCKING NOISE HAPPENS ALL THE TIME BUT IS LOUDER WHEN THERE IS A FULL TANK OF GAS. THE KNOCKING CAN BE HEARD BEST FROM THE REAR OF THE VEHICLE NEAR THE GAS TANK.
That’s actually my complaint.. I already submitted one hahaHere's a NHTSA complaint for back of car noise...
PURCHASED 2017 HONDA CRV EXL WITH AWD IN OCTOBER 2017. IMMEDIATELY AFTER PURCHASE, THERE WAS A LOUD KNOCKING NOISE COMING FROM THE REAR OF THE VEHICLE. VEHICLE WAS TAKEN TO LIA HONDA IN WILLIAMSVILLE, NY WHERE I WAS TOLD "THAT'S JUST THE SOUND OF THE FUEL PUMP, TURN YOUR RADIO UP." THE SOUND PROGRESSIVELY GOT LOUDER SO THE VEHICLE WAS TAKEN BACK TO LIA HONDA IN DECEMBER 2017. TECH THAT HEARD THE NOISE SAID "IT SOUNDED LIKE THE VEHICLE WAS IN A CRASH, THE SOUND WAS THAT BAD." VEHICLE SCHEDULED FOR REPAIR IN JAN 2018. REPAIR WAS MADE TO VEHICLE IN JAN 2018 WHICH INCLUDED ADDED INSULATION AROUND GAS TANK AND TIGHTENING OF THE GAS TANK STRAPS. NOISE WENT AWAY FOR APPROXIMATELY 1-2 WEEKS. NOISE IS NOW BACK LOUDER THAN EVER AS OF FEB 2018. CAR WAS TAKEN BACK TO LIA HONDA AGAIN AND WE WERE TOLD "HONDA TOLD THEM NOT TO TOUCH THE CAR" AND THAT THEY "WOULD NOT MAKE ANY REPAIRS TO THE VEHICLE." I AM CONCERNED THERE IS SOMETHING WRONG WITH THE SAFETY SYSTEM AND IT IS NOT BEING TAKEN SERIOUSLY BY HONDA OR MY DEALERSHIP. I DO NOT FEEL SAFE DRIVING THE CAR KNOWING THE GAS TANK OR FUEL PUMP IS KNOCKING ABNORMALLY. THE KNOCKING NOISE HAPPENS ALL THE TIME BUT IS LOUDER WHEN THERE IS A FULL TANK OF GAS. THE KNOCKING CAN BE HEARD BEST FROM THE REAR OF THE VEHICLE NEAR THE GAS TANK.