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Discussion Starter · #1 ·
After only 16 mons. of ownership, traded in my 17 EX-L AWD, 8000 mi., for a 19 Passport Touring AWD / Deep Scarlet Pearl.
It was just strapping too much of my time and energy trying to get anything done about the problems, and trying to keep up with any developments that might give rise to some solutions. I usually keep vehicles for 15 -17 yrs., so this wasn't easy. But life is just too short (at least for me).
The recent drop off at the dealer so the district rep. and service mgr. could go over my problems really pushed me over the edge. They changed a policy so I had no face time with the rep. And I got no results relayed to me except what was shown on the work order. I did however (surprise, surprise) get voice recordings of them driving my V to lunch and briefly discussing the problems. They are so inept they didn't realize my dash cam was recording their conversation. It is shocking how little they know about their products, and how little concern they have to fix safety issues. I was torn between going public (tv consumer guy) with the recordings, playing them to the dealership GM, or contacting Honda corporate. Decided any of that wouldn't get anything fixed.
When I was working as a service mgr. years ago (different business), if I had people like that, they would be gone in a heartbeat.
Previously drove an 03 Ody for 15 yrs. and still have my 06 Pilot (over 13 yrs.), so it's nice to get back into something the same size again. AND, I have normal cabin heat in .75 mi. !!!!!
 

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Congrats on your swap.

Dealer, represents Honda. and privatly owned. nuff said

FISH
 

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It's probably a good thing you didn't make those recordings public. You would be sued and lose badly.

I also find it odd that you rewarded them with another sale, after your poor treatment. Good luck, I guess!
 

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It's probably a good thing you didn't make those recordings public. You would be sued and lose badly.

I also find it odd that you rewarded them with another sale, after your poor treatment. Good luck, I guess!
There have been multiple cases where a mechanic has been caught joy riding on dash cam. This isn't really different and if they were in his car, the assumption of privacy is zero.
 

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Let me get this straight.
You have a Honda that is giving you all kinds of problems and causing you angst.
So you take that Honda to be looked at by the Honda district rep who will not allow any input from you.
Your vehicle is used by the Honda service staff to take them to lunch.
While they were driving your Honda, your recording of them made you realize how little Honda service employees know about Honda products.

So to punish Honda for such terrible Customer Service, you buy another considerably more expensive Honda.
There is something about this that doesn't make any sense to me.
 

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There have been multiple cases where a mechanic has been caught joy riding on dash cam. This isn't really different and if they were in his car, the assumption of privacy is zero.
Dash cam Video recording is legal in all 50 states. Audio recording inside the vehicle is not that simple. In some states it is legal if the owner is taking part in the conversation, or there is a placard announcing the audio surveillance.

See below.

There are 12 states in the U.S. where recording cannot be done without the consent of every member of the conversation. States that have this law are:

Michigan
California
Connecticut
Florida
Illinois
Massachusetts
Maryland
Montana
New Hampshire
Pennsylvania
Nevada
Washington
 

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I did the same exact trade - same car for same car exact! (except the color) My wife wanted Green. And yes, I stuck with my same dealer. In fact, it was the service manager that helped me make the decision. The 5th generation of CR-V with the 1.5 liter turbo is Honda's albatross. Every manufacture designs at least one. But Honda, (I hope) will stand behind what they do.
 

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Sorry you got a lemon (re: 1 bad apple from the entire field) and had to use non-traditional methods to return the vehicle.... So sad it came down to this....

On another sad part....

If this specific CR-V vehicle is a lemon and still under warranty, it will eventually be sold to a different person. And, that person will be taking it back under "warranty" fixing work as well. In the long run, its always better to fix things (especially under warranty) - instead of passing this "hot potato" (sort of speaking) to a different person.... Pass the buck isn't my style where I work either....
 

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Sorry you got a lemon (re: 1 bad apple from the entire field) and had to use non-traditional methods to return the vehicle.... So sad it came down to this....

On another sad part....

If this specific CR-V vehicle is a lemon and still under warranty, it will eventually be sold to a different person. And, that person will be taking it back under "warranty" fixing work as well. In the long run, its always better to fix things (especially under warranty) - instead of passing this "hot potato" (sort of speaking) to a different person.... Pass the buck isn't my style where I work either....

I disagree. It's Honda's responsibility not to pass a known lemon on to another customer !
 

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Funny that you went from Honda to another.
I’m going to do same. The 17 CRV EX I was planning to hand off to my son is a diluter, and with no fix in sight, I don’t feel confident this particular vehicle will be a reliable 10 year car for him. Like his bulletproof 2009 Accord was, which we just sold to another family member.

So I’m trading the CRV on a Civic Sport for him. Even swap. He will get a great compact car with no problematic DI turbo that he can drive the wheels off of if he chooses to. My two year ownership of the CRV is going to come out like I leased it at a very nice price. And the problem is gone, for us anyway. As for the next person who buys it? If they don’t take 10 seconds to do a google search on the vehicle and find out what’s been going on with the 1.5T, well, I’m not going to lose sleep over their inattention. Would I sell this vehicle privately? Not without fully disclosing the OD issue and giving them fair warning.

We’ve owned a boatload of Hondas and Acuras and until this CRV, we’ve never had a real turd. Most have been excellent. So I don’t feel like I necessarily have to abandon the brand over one bad experience, though I admit to being disappointed in Honda’s handling of the situation so far.
 

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Sorry you got a lemon (re: 1 bad apple from the entire field) and had to use non-traditional methods to return the vehicle.... So sad it came down to this....

On another sad part....

If this specific CR-V vehicle is a lemon and still under warranty, it will eventually be sold to a different person. And, that person will be taking it back under "warranty" fixing work as well. In the long run, its always better to fix things (especially under warranty) - instead of passing this "hot potato" (sort of speaking) to a different person.... Pass the buck isn't my style where I work either....
Oh my, it's more complicated than that. Obviously, there are many more than just "one bad apple" out there. And, it's not "always better to fix things." Sometimes the dealer can't fix the problem and results in a dirty title. The dealer might need to put it on the auction. Anyone paying attention today could argue Honda's new modus operandi is "passing the buck."
 

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Good grief! I continue to be astounded by those who choose to "reward" Honda by buying another one of their vehicles after all the drama they've endured as a result of this CR-V fiasco.

The definition of insanity is doing the same thing over and over again expecting different results. :wall:
 

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Good grief! I continue to be astounded by those who choose to "reward" Honda by buying another one of their vehicles after all the drama they've endured as a result of this CR-V fiasco.

The definition of insanity is doing the same thing over and over again expecting different results. :wall:
You must have never owned more than one Honda in your life.

Just because they make one bad vehicle doesn't mean I'll abandon the brand, that's just stupid. I don't blame a brand for a ****ty dealership. Honda screwed the new CRV and obviously cannot figure out how to fix it or has become like most other car companies, just car that it makes it till end of warranty and done because so many trade in.

Sent from my SM-G950U using Tapatalk
 

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Good grief! I continue to be astounded by those who choose to "reward" Honda by buying another one of their vehicles after all the drama they've endured as a result of this CR-V fiasco.

The definition of insanity is doing the same thing over and over again expecting different results. :wall:
Why would I expect to get the same results if I don’t by another 1.5T equipped Honda?
 

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FWIW, Tigris99, I've owned two different Hondas in the last two years. Pay attention.. look at my signature. Underwhelmed both times.

BTW, I did not abandon the brand solely because of the CR-V issue. I have abandoned the brand because of how the dealer, and more importantly, how American Honda has mishandled this. Shameful!
 
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