Is there another forum for dealer experience?
I want to share my story with this particular dealership in Long Island, NY.
It's Honda City Long Island.
2018 CR-V:
- 1st oil change at 7K miles, It was free due to oil dilution which i didn't have but still talked to the manager about.
- at 14K miles, 2nd oil change + oil filter + air filter + tire rotation + cabin filter + their 20-point inspection. I paid for this myself.
- 3rd oil change at 20K + filter + tire rotation + hvac update and ECU update. This was free of charge due to Honda's letter. They did a 20-point inspection and checked everything and passed with flying colors.
Everything is very well documented.
Right now my car is at 20,300 miles. I went to clean the car and i decided to buy a new cabin filter and went to check how mine looked to match what was shown online. I checked it and it was DIRTY. It was BLACK. So, I immediately went to check the air filter and guess what? It is BLACK on the bottom and VERY dirty on top. This does not look like a filter that has been in the car for 6,000 miles. Now I am wondering if they even changed the oil filter.
For a 2012 Civic ex-l, my sister went to the same dealership to get an oil change and tire rotation. Then, it came with a horrible noise coming from the front tires. When I looked at it, the TWO front tires had loosen lug nuts and the passenger side had a missing lugnut. The rear two tires also had loose lug nuts as well but it wasn't as bad as the front. However, whoever worked on it had overtightened ALL OF THEM and stripped a few. So, I went to autozone and bought some lugnuts and they wouldn't fit in correctly. So, I myself drove the car the dealership to get it resolved and even spoke with the manager who apologized. This is VERY unacceptable. They had to change the whole hub. This happened 2 weeks ago
Horrible horrible service. Even if they're nice, they're inept at dealing with cars.
I'll be setting up an appointment with a different dealer to check for oil and oil filter and give me a report. Of course I will not tell them any of my issues. However, if the report shows a severely dirty oil filter, I will demand answers.
I want to share my story with this particular dealership in Long Island, NY.
It's Honda City Long Island.
2018 CR-V:
- 1st oil change at 7K miles, It was free due to oil dilution which i didn't have but still talked to the manager about.
- at 14K miles, 2nd oil change + oil filter + air filter + tire rotation + cabin filter + their 20-point inspection. I paid for this myself.
- 3rd oil change at 20K + filter + tire rotation + hvac update and ECU update. This was free of charge due to Honda's letter. They did a 20-point inspection and checked everything and passed with flying colors.
Everything is very well documented.
Right now my car is at 20,300 miles. I went to clean the car and i decided to buy a new cabin filter and went to check how mine looked to match what was shown online. I checked it and it was DIRTY. It was BLACK. So, I immediately went to check the air filter and guess what? It is BLACK on the bottom and VERY dirty on top. This does not look like a filter that has been in the car for 6,000 miles. Now I am wondering if they even changed the oil filter.
For a 2012 Civic ex-l, my sister went to the same dealership to get an oil change and tire rotation. Then, it came with a horrible noise coming from the front tires. When I looked at it, the TWO front tires had loosen lug nuts and the passenger side had a missing lugnut. The rear two tires also had loose lug nuts as well but it wasn't as bad as the front. However, whoever worked on it had overtightened ALL OF THEM and stripped a few. So, I went to autozone and bought some lugnuts and they wouldn't fit in correctly. So, I myself drove the car the dealership to get it resolved and even spoke with the manager who apologized. This is VERY unacceptable. They had to change the whole hub. This happened 2 weeks ago
Horrible horrible service. Even if they're nice, they're inept at dealing with cars.
I'll be setting up an appointment with a different dealer to check for oil and oil filter and give me a report. Of course I will not tell them any of my issues. However, if the report shows a severely dirty oil filter, I will demand answers.