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Discussion Starter · #1 ·
I bought my 2018 CR-V Touring in March of 2018 after the electrical system in my 2011 Crosstour went on the fritz. Aside from my general concerns about the oil dilution issues, I've been very happy with it. I do, however, have lots of issues with the Display Audio System, and I'm trying to figure out if they're common and it's just something I have to deal with, or if I should bring it in for service. Here goes...Aside from being generally sluggish, everything not related to a connected smart phone works fine. Radio, Satellite Radio, On board Nav, Rear Camera etc all function properly. It's when the phone gets involved that things go downhill.

I started out with the LG V30 using Android Auto. That lasted about 12 days. When listening to Google Play Music, I would get intermittent stutters sometimes as many as 20+ during a 45 minute drive. I re-booted the head unit, used an OEM cable, re-booted the phone - all to no avail. This, combined with Google suddenly deciding that using Assistant with your Play library would require a subscription fee, forced me back to Apple after 9 years with Android. Once I connected my iPhone 8+, the stuttering stopped! But as I continued using the system, a lot of other issues arrived - here they are in no particular order:

Connection Issues: If the phone is connected at startup, the system does not recognize the phone. Requires unplugging the cable and plugging it back in. Particularly annoying when doing something like getting gas. Phone is connected fine, turn off engine to fill up, start the car when finished and the system no longer recognizes connection.

Poor handoff from CarPlay functions and on-board functions. If I'm using the on-board nav and receive a text message, the system displays and plays the message with CarPlay but then returns to a black screen. I have to wake it up by hitting the on-board Back button or Navigation button.

General CarPlay bugginess: Most every app has issues. Whether it's unresponsiveness - tapping a station in Radio.com or IHeartRadio leads to nothing, menus are missing key functions (ex. favorite stations) and it takes poking around in the app to get them to reappear, choosing a destination from favorites in Waze or Google Maps leads to nothing until I choose it again - things like this happen on a daily basis and I can't decide if it's a CarPlay issue or a Honda issue.

Poor Handsfree Link Performance: When connected to Bluetooth and driving (windows/sunroof closed) the people I'm talking to say they here major background noise. Connecting via cable improves this, but not entirely.

Bluetooth Stutter: When connected via Bluetooth, music will sometimes stutter

Navigation prompt volume is absurdly low with on-board Nav and CarPlay Nav apps. I have the prompt volume pinned to 11 and I've gone into the internal settings to make adjustments all without success.

I'm running Ver.1.F1A1.25 and it should be noted that I've switched from the iPhone 8+ to an iPhone XS and all the problems continue. I know these are all 1st world problems but it's upsetting because the main reason I chose the CR-V over the Mazda CX-5 was for it's Apple CarPlay/Android Auto capabilities and I'm bummed out.

Anyone else experiencing all (or any) of this? Thanks in advance!
 

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Discussion Starter · #3 ·
I was up for my 15,000 service so I did bring it to the dealer for that and to address my Display Audio System issues. They had no answer but did reset it to factory settings and when I got home and started setting it back up, it once again did not recognize my phone upon start up (of course it didn't do it when I was actually there).

Since you're not having any issues, I have two questions for you - what phone are you using and have and do you use it with Bluetooth and USB? I'm currently using an iPhone Xs (and previously had these same issues with an 8+ and LG V30) I have it paired via Bluetooth and I hard wire it via USB/Lightning for CarPlay. I'm wondering if there's a conflict between the two that leads to the system not recognizing the phone on start up. Maybe when the system initializes, it doesn't know which one to use (BT or USB) and ends up failing? Just troubleshooting at this point. Thanks in advance for any help!
 

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I have a 2018 EX and I use an iPhone 8 with CarPlay. I noticed that most of my sudden disconnection issues occurred when using certain apps. MixCloud always seems to cause everything to go black with the "No Device Connected" message. I stopped using MixCloud and I haven't had issues in weeks. Getting an Apple certified cable didn't seem to help. In general, it's stable with no issues like you describe, so yeah, bring it in as Genesis suggested. Maybe there's a s/w update. It's a pity you can't get those over the air like the Accords do (I think).
 

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I don't have the navigation capabilities on mine so perhaps that's a factor. Try removing your Bluetooth pairing altogether since you use wired CarPlay. Try rebooting your phone, that has helped me in the past. iOS devices are famous for hogging memory. There is also an app called "Status" that forces the kernal to release memory. It does pretty much the same as a reboot does when it comes to releasing memory. Try also removing all your CarPlay apps and keeping just the Google maps for instance. I wonder if perhaps there is a memory limitation somewhere. You can also reset the CarPlay function on the iOS CarPlay menu to 're-pair' it with the car again.
 

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Discussion Starter · #7 ·
I'm definitely going to try the Bluetooth unpairing idea, and I'll check out some of your other suggestions as well - thank you. Initially I just hated the idea of having to plug the phone in every time I got in the car (I can't shake being from a time when intermittent battery charging was bad!) especially on short trips. I've rebooted the phone, rebooted the head unit - all to no avail. I'm wondering if I just have a bad unit (it is, after all, just a really old Android tablet)...but dreading the idea of trying to get Honda to replace it when I can't get it to replicate any of the problems when I bring it in.
 

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Discussion Starter · #8 ·
Just an update a month later...I did remove Bluetooth pairing and actually did a factory reset on my iPhone XS to no avail. Still doesn't recognize my phone on a daily basis. I'm also experiencing voice recognition issues. This past Sunday it took 6 tries for the system to correctly transcribe "How do you want me to pay for the salt" while driving under 30 mph with the windows up. At one point it read back "How do you want me to pay for the shi*" - which would be funny if it weren't so frustrating. Multiple calls to the dealership to follow up on the alleged "update" and they've given me nothing. They suggested I call the Honda Tech Support number which I'm pretty sure will be an exercise in futility.
 

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After I updated my Iphone 7 to 12.1.1, I had issues using Carplay and hands free Siri. Called Apple care (best customer service in the world, btw) and he pointed me to a setting that needed to be on.

Settings - Touch ID and Passcode - USB acc.
Try this or call apple. Maybe they can help. At least more so than Honda service techs.
 

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After I updated my Iphone 7 to 12.1.1, I had issues using Carplay and hands free Siri. Called Apple care (best customer service in the world, btw) and he pointed me to a setting that needed to be on.

Settings - Touch ID and Passcode - USB acc.
Try this or call apple. Maybe they can help. At least more so than Honda service techs.
Thanks. I wasn't aware of that setting and mine was turned off.
 

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...2018 CR-V Touring...Connection Issues: If the phone is connected at startup, the system does not recognize the phone...

...Navigation prompt volume is absurdly low with on-board Nav and CarPlay Nav apps. I have the prompt volume pinned to 11 and I've gone into the internal settings to make adjustments all without success...
Anyone else experiencing all (or any) of this? Thanks in advance!
I've had these two issues using Apple Car Play and an iPhone8 as well. Even called Honda Tech Support about the low navigation volume and they walked me through all possible adjustments, but couldn't improve the volume level. I think it's a poor design that only allows 11 as the max volume for navigation, while other audio sources can go up to 40. I just changed a setting (per post #9 in this thread by jdcrv) that may improve the connection issue. I'll let you know.
 

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Discussion Starter · #13 ·
Just an update...I called Honda Tech Support, explained my issues and got a case number. I called my dealer and they told me to bring it in and leave it because the process of diagnosing the issue, now that I had a case number, would take all day. By the end of the day they found nothing (surprise!) and I was told that I'd have to come in and "show their tech specialist what the problems are" - which I couldn't do because by the time I got there he was gone and I work on Saturdays. When I left for work on Saturday morning, it took 3 tries to get the car to recognize my phone. It's ridiculous. On a positive note, I have found that if I unlock the phone before plugging it in connections are more successful, but not fool proof.
 

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I used to get really irritated with the cable connection then I notice a message on my phone that states something like " iphone needs to be unlocked to access accessories" so I just put my finger on the phone to unlock and with in 3-5 seconds it connects (or just unlock the iphone before pluging it in. Another irritant, I normally don't want carplay or radio to play automatically so before i turn off the car, i switch the audio source to radio then turn off the radio. For some reason carplay seems unstable when it starts to pay music automatically. Apple needs to fix this.

A previous poster just mentioned to go to Settings/Touch ID & Passcode/ turn on the USB Accessories. this should fix that. Thank you jdcrv.

Lets see if I can find a way for carplay to not play music automatically.
 

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Discussion Starter · #15 ·
I've done the jdcrv suggestion and I've been making sure to unlock the phone before connecting but unfortunately none have solved the problem for me. I'm also experiencing the issue of CarPlay playing music automatically and find it to be annoying as well. Not sure if it's an Apple issue or a Honda issue. Anyone else in this thread have a non Honda vehicle that runs CarPlay? Maybe they can attest to the stability of CarPlay.
 

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Following up on my post #12 from 12/4/18: No more connection issues, but the low volume remains. Apple claims it's Honda's problem.
 
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