Have you tried a different dealer? I would be very frustrated as well.
How many tries do they get to fix same issue?
2017 exl 28k
Short story long, at 6k sunroof assembly, motor failed completely replaced minus roof glass. Since then it’s been back 6 times for leaking onto sunshade and leaving heavy water marks. 3 months ago they replaced the glass after telling 5 times that glass needed adjustment. Without someone telling me to sell my car, what rights do I have as a consumer? I have only heard of one other person complain about this problem on this site. Besides the you know what problem, I really love this suv. Any suggestions?
Short story long, at 6k sunroof assembly, motor failed completely replaced minus roof glass. Since then it’s been back 6 times for leaking onto sunshade and leaving heavy water marks. 3 months ago they replaced the glass after telling 5 times that glass needed adjustment. Without someone telling me to sell my car, what rights do I have as a consumer? I have only heard of one other person complain about this problem on this site. Besides the you know what problem, I really love this suv. Any suggestions?
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I haven’t because from past experience they tend to steer you back to the dealer that did the initial repair. I also keep bring it back the the dealer I bought it from with a so called state of the art brand new facility.
I would rather bring my vehicle to a place with competent tech's working out of a shack, than incompetent tech's at the most advanced facility.
Has the issue been resolved since they replaced the glass?
Has the issue been resolved since they replaced the glass?
I would suggest three avenues to consider.
Talk with the service manager not the service guy.
Contacting Honda customer care the number is in your owners materials and open a case.
Go to another dealer.
Talk with the service manager not the service guy.
Contacting Honda customer care the number is in your owners materials and open a case.
Go to another dealer.
Issue was temporarily fixed after the new glass and 3 months later it leaks again. I’m not sure why. I also garage the car every night so it’s only outside during the day. I will speak to Honda corporate and I have spoken to 2 service managers. Each time they say it needs an adjustment.
If the adjustment has been performed more than twice without success, talk to the Service Manager and ask that their best guy be put onto the repair procedure.
Also, ask if you should call Honda to request factory technical assistance to help them.:beb:
Failing that, look up the Lemon Law in your state. Tell the SM and Honda that is what you might pursue.
Also, ask if you should call Honda to request factory technical assistance to help them.:beb:
Failing that, look up the Lemon Law in your state. Tell the SM and Honda that is what you might pursue.
2017 with 28k on the odo. That ship has probably sailed....
Failing that, look up the Lemon Law in your state. Tell the SM and Honda that is what you might pursue.
Most states Lemon Laws only include "substantial" defects and probably not a water leak. Do not threaten the dealer with that tactic until you know more what could be covered.
what does the lemon law book say that came with the vehicle? I remember it was like 30 days 3 tries under a year. Mileage is not a factor. But that was what I kind of recall. years ago.
Chck the seal that is where your leak is at if it was a after market install.
Chck the seal that is where your leak is at if it was a after market install.
Thanks guys, car never left dealership each time, so I’m not sure if aftermarket came in and did it in house. I will not threaten a law suit or lemon law cause that means instant ban from dealership and they will no longer speak to me. I’m waiting for the day to end so I can speak with the service director and dealer store manager and Honda itself. I appreciate the help
Your car, your warranty get it straightened out, with the Owner not the manager good luck
When your dealer options run out, call around to auto glass shops and see if you can find a good glass mechanic. Often times one of these guys that is good at what he does can go right to the problem and ID it. Then you have more info to use to decide what to do. I've known a couple of glass techs that were good enough that they could adjust the tracks in roll up windows to solve problems. It's an idea, anyway.
Thank you kloker, but unless a glass is broken, most shops and dealers try to avoid water leaks like the plague. There is no money in it. Last time they so called adjust my glass they had 5 ppl with flashlights all over my car.
take my words as you like and pick it to Death PLEASE.
1 drainage?
2. seals
3 alignment
watt I start concitrating on
1 drainage?
2. seals
3 alignment
watt I start concitrating on
Mix a solution of liquid dish washing soap and water, put it in a spry bottle. Turn the HVAC fan to high speed, and gently spray around the perimeter of the top (outside the car) of the moon roof. You will see bubbles where it is leaking. Be sure to stand on a step stool, and be very careful.
1st off the car is inside a garage more then it’s outside.
2nd the car is always kept super clean.
3rd. After the complete assembly was changed the leak is always in the same place, in the rear of the sunroof. Sun shade gets soaked, not the headliner, not the seats or carpet or anywhere else. It starts off fine after their adjustmentents and over time (3-6 months) all of a sudden starts to leak. Always in the same place. Should I be the one trying to solve a problem on a car that’s under warranty?
2nd the car is always kept super clean.
3rd. After the complete assembly was changed the leak is always in the same place, in the rear of the sunroof. Sun shade gets soaked, not the headliner, not the seats or carpet or anywhere else. It starts off fine after their adjustmentents and over time (3-6 months) all of a sudden starts to leak. Always in the same place. Should I be the one trying to solve a problem on a car that’s under warranty?
Sometimes that's what it takes. Especially, if you have a dealer that's not willing to do the work.... Should I be the one trying to solve a problem on a car that’s under warranty?
To be fair, you got excellent advice from the two mods and are choosing to go a different route by not at least starting down the path of lemon law and having the discussion with your dealer. There's a reason they recommended it, it gets corporate attention and prioritization. A good dealer won't ghost you.. Should I be the one trying to solve a problem on a car that’s under warranty?
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The lemon law in PA is pretty restrictive - 12 k mile and you must have taken the car to the dealer (not an independent garage) to have repaired in the initial year of ownership and have the same problem repeatedly thereafter. So pretty much a politicians empty promise. We have a law that does next to nothing!what does the lemon law book say that came with the vehicle? I remember it was like 30 days 3 tries under a year. Mileage is not a factor. But that was what I kind of recall. years ago.
Chck the seal that is where your leak is at if it was a after market install.
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