I’ve had a horrible experience with my ’17 CR-V and want some thoughts on if I should just say goodbye to the vehicle and Honda.
If this post sounds like I’m jaded, it’s because I am.
I bought it new in June of 2017 because I wanted to know the service history of the vehicle and I could keep it in good condition. What I have is a car that has been to the dealership 10 times for diagnostic and repairs. 23 malfunctions (from major to minor), and now, it sounds like that number is going up because of a fix for the emissions system.
The most recent trip to the dealers service center (and it isn’t over, the one day service is now at day five) is to replace a failed transmission seal, a defective front strut, a malfunctioning blind spot sensor and paint peeling off the back hatch.
I wish these were the only problems, but the list goes on and on; I will include everything that has broken at the bottom of this post.
Just to make it worse, today the service advisor lied to me on the phone and didn’t even attempt to cover it up (I asked about the defective transmission seal and if the transmission fluid was replaced. I could hear the service advisor ask another staffer ’did we replace the fluid’ and a response ‘we replaced what fluid spilled when we took the transmission out’ and then said service advisor tells me ‘we replaced the fluid’). And they are only replacing the defective strut on the passenger side and are acting like it won’t impact how the suspension is now balanced (brand new strut one one side and another strut with 35K on the other). This isn’t the first issue I’ve had with the dealer, but they are the only Honda dealer in the area.
Between the car being in the shop numerous times and issues with the dealership, I think I am done.
The only reason I’m even considering keeping the car is because I was sold an extended warranty (not through Honda), but I question with all the parts that have already broke, do I want to deal with the headache anymore?? And what will this extended warranty really cover; I know what I was sold but these companies have a slick way of getting out of paying.
I really don’t think this car is going to make it to 50,000 miles without a major component shelling out.
Is it worth the headache anymore?
I’ve driven a car to 230,000 miles, a truck to 350,000 miles, and the total problems from both vehicles totals to six…SIX!
List of broken parts and problems:
1. Cruise Control System/Honda Sensing Failure
2. Seized front drivers-side strut mount
3. Driver side mirror stop heating/defrosting (dealer couldn’t fix on this trip because they said the mirror wasn’t suppose to heat)
4. Gearshift button broke (required a second trip to get fixed)
5. Dealer drove my vehicle out of their garage while a hail storm was ongoing and parked it (where it continued to get hailed on - dealership claimed they were not responsible, even though they literally drove my car out of a garage and immediately into a hailstorm happening at their garage)
6. Touch Screen Issues (dealer couldn’t replicate)
7. Underbody shield fell off
8. Gas smell in cabin when idling after short trips (dealer said was normal)
9. Gas smell in engine oil (dealer said it didn’t smell like gas)
10. Driver side mirror heating/defrosting issues repaired (six months after initial complaint)
11. Touch Screen Issues (dealer couldn’t replicate).
12. Underbody shield fell off…again (dealer said I had to hit something but there were no scrapes on the metal shield to indicate I did, plus I think I would know if I hit something that damaged it)
13. Tires wore out at 28,000 miles (not a big deal, but they should have lasted longer)
14. Strong gas smell in engine oil, dipstick shows car’s operating engine oil range was too full
15. Auto High Beam failure
16. Battery failure (at 32,000 miles, warrenteed)
17. Rattling from passenger side dash (dealer couldn’t replicate)
18. Driver side window didn’t want to roll down (track was dirty and needed cleaned, dealer fixed)
19. Touch Screen Issues (dealer couldn’t replicate)
20. Transmission seal failure (torque converter to transmission, required subframe and transmission to be removed)
21. Failed passenger-side front strut (this was the rattling I was talking about in point 17 -- I showed service tech a video clip I took with the rattling this time and they found the strut had leaked out all the fluid)
22. Paint failure/rust on rear tailgate (appears to be cause by a large air bubble in the paint that burst, dealer is assessing, will probably state I caused it, seems to be a reoccurring theme)
23. Driver side blind spot sensor malfunction (the sensor would indicate traffic in blind spot but nothing is actually there, will stay on for several seconds with nothing in the blind spot, dealer is assessing)
After reading through this list and knowing I've hard the car less than 18 months, I think I just talked myself into selling it.