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Am I the only owner of a new 2019 Honda CRV-EX-L who feels unsafe driving at night due to headlight problems?
I purchased my new vehicle in June. (Previously leased the 2016 model for 3 years from same dealer and LOVED it!). I live in a rural area and am accustomed to frequent long distance night driving depending on safe headlight performance. However, in low beam mode on a dark night, my vision with this vehicle is limited to a "sliver" toward the bottom of the windshield, while the remainder of the glass turns black. The dealer has replaced the windshield, calibrated the security/sensor system and adjusted the headlights at least once to no avail. The dealership owner admitted to the defect in person and instructed the salesman to "make it right", but then denied it when American Honda Motors made their inquiry. He and the general manager (his son) and service manager have denied any responsibility to me stating the headlight system meets Honda required performance standards and there are no recalls for this issue. I have been informed by AHM that my case with them has been closed as they must always respect their dealers' decisions. I have exhausted options to repair or replace the car and am now a fugitive in my country home after sundown. Has anyone shared this or a similar experience and do you have any information to "shed some light" on what options I may have? The dealer has offered to replace my car if I pay almost $4000 in addition to the original purchase of this 5-month-old disappointment.
I purchased my new vehicle in June. (Previously leased the 2016 model for 3 years from same dealer and LOVED it!). I live in a rural area and am accustomed to frequent long distance night driving depending on safe headlight performance. However, in low beam mode on a dark night, my vision with this vehicle is limited to a "sliver" toward the bottom of the windshield, while the remainder of the glass turns black. The dealer has replaced the windshield, calibrated the security/sensor system and adjusted the headlights at least once to no avail. The dealership owner admitted to the defect in person and instructed the salesman to "make it right", but then denied it when American Honda Motors made their inquiry. He and the general manager (his son) and service manager have denied any responsibility to me stating the headlight system meets Honda required performance standards and there are no recalls for this issue. I have been informed by AHM that my case with them has been closed as they must always respect their dealers' decisions. I have exhausted options to repair or replace the car and am now a fugitive in my country home after sundown. Has anyone shared this or a similar experience and do you have any information to "shed some light" on what options I may have? The dealer has offered to replace my car if I pay almost $4000 in addition to the original purchase of this 5-month-old disappointment.