I find it upsetting when people defend unnamed stealerships for being unhelpful to customers. The car business is one of the filthiest in the United States, and although there are some exceptions, I believe the exceptions prove the rule rather than disprove it.
OD issues aside, a 1.5L turbo engine generating not only enough power to move a ~3500 pound vehicle, but to move it with some significant response (at least compared to some competitors in the same class - obviously this is not a sports car) is probably not an engine destined to last over 200-250K miles without problems. Historically, turbo engines generally don't last as long as naturally aspirated engines on average, regardless of whether the fuel burning is accomplished by direct injection, electronic multi-point injection, carburetor, or whatever.
For people who like to lease vehicles and turn them in every 3 years or those who have grown accustomed to a never-ending cycle of monthly finance payments and can trade in a vehicle with relative ease, OD in the 1.5L CRV engine is a non-issue. But some people get attached to their cars and like to keep them for 10-20 years, and the buyers in this category who have bought this engine in this vehicle are realizing they may have made a choice that wasn't the best for their needs. Ultimately, it's going to cost them money that they didn't intend to spend in the long run. I just went through this exact experience with my 2013 Nissan Rogue. It wasn't causing me any problems, but at 69K miles, I could no longer trust the CVT, especially when making left turns against oncoming traffic that was just far enough away for me to have enough time to cross 2-3 lanes of distance and clear the intersection. Overall, I really liked the Rogue and I became attached to it. Trading it in was a much more difficult decision than choosing what vehicle I wanted to buy to replace it. The last time anyone in my family disposed of a vehicle with that small number of miles was when my mother traded her 1977 Dodge Dart (that couldn't make a left turn without stalling out) for a 1983 Corolla.
I think a lot of the people complaining about OD are really just upset that they have a tiny engine in a big car, and some of them unquestionably have buyer's remorse now that they're out of the showroom and they've had time to learn and digest and understand exactly what is sitting in their garages. Let them complain. American Honda obviously doesn't give a crap about them. Why should anyone on this forum?