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Discussion Starter #1
Hi everybody.
I am new to the forum.

I have a my 2015 CR-V (petrol) with about 1000 miles on the clock.
I recently experienced a problem where, after having left the vehicle locked in a car-park for 10 minutes I was not able to re-start it.
I tried locking and letting it go to sleep for ~15 minutes, I also tried bringing the spare key over with no luck.
The AA guy was unable to find out what the problem was, the car did not reported any DTCs. He tried removing the fuse from all ECUs, checking battery, all fuses, etc. After further tests the mechanic concluded there was no spark.
keyless entry worked fine.

The car got towed to the dealer at night and the next morning the dealer reported the car started without issues.
Honda were interested in finding out what the fault was but could not reproduce it. Eventually we got the car back.

Today my wife got stranded again, in the same location with the symptoms.
This time, she remained stranded for about 2 hours and the car just started again.

I am puzzled as to what the problem can be and without being able to consistently reproduce it, the dealer cannot do much.

I read in a different thread that if the immobilizer fails, the fuel pump does not function, in which case our problem should not be immobilizer related as the vehicle was unable to spark while in fault.
Can someone confirm this?

Do you have any suggestion or idea on what can be done if the issue occurs again?
My confidence on this vehicle is a bit shattered and I would not want my wife and toddler son to get stranded *again*.

Any help would be appreciated.

Cheers.
 

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Don't loose hope & faith. It could be just a glitch in the software. Ask the dealer if your vehicle has the latest software update. I assume it has a push button start? I know some models that have push button start has a way to relearn the smart key by placing it on top of the button for a few seconds. When the system recognizes the key you will hear a beep. I would also suggest to call Honda corporate & get a case number. Then talk to an adviser to ask for them to investigate why is this happening. This is unacceptable. Ask the rep if you could leave it in the dealer & have them take a look again with an Engineer. Let me know.
 

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Do you notice the Immobilizer light on the dash when you attempt to start the car?

You would think that modern engine control systems keep some kind of startup log in memory - especially the push to start designs - that when the engine fails to start it keeps a record of events the service dept could review. I'd be surprised if low fuel pressure wasn't considered an error that would log a code (or at least the pressure did not build up within a specified timeframe).
 

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Discussion Starter #4
Don't loose hope & faith. It could be just a glitch in the software. Ask the dealer if your vehicle has the latest software update. I assume it has a push button start? I know some models that have push button start has a way to relearn the smart key by placing it on top of the button for a few seconds. When the system recognizes the key you will hear a beep. I would also suggest to call Honda corporate & get a case number. Then talk to an adviser to ask for them to investigate why is this happening. This is unacceptable. Ask the rep if you could leave it in the dealer & have them take a look again with an Engineer. Let me know.
Thanks for your advice.
I've spoken to the dealer and they will check all software updates have been done.
According to them, a case number exists from the first time the issue was reported.

Do you know what is the best avenue for making sure each incident is registered by Honda?
Although I am realistic and I know there isn't much they can do to get to the bottom of an intermittent issue that keeps despairing magically, I am hoping eventually Honda will offer me a solution or at least a more straight forward path to get my car recovered when this happens ....

If this not a problem affecting a significant number of cars, what are my chances of actually getting Honda to do something about it ... Like send an specialist to the place if it happens, it may even be a good opportunity for them to nail down a corner case sw bug or manufacturing quality issue. (no lemon law in UK!)


If I have to stand next to the AA guy, who spent 1 1/2 hours looking at the manual before getting the go-ahead to call a recovery vehicle, oh my.
 

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I would suggest to call corporate Honda to document everything that has happened. If you complain enough Honda head office might consider to give you another vehicle if the problem becomes difficult to solve. Just to clarify call Honda corporate directly.
 

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It's a long shot, but my 2000 Accord a Coupe would occasionally do the same thing. It turned out that the problem was the main relay. The relay is attached to a printed circuit board which controls the relay and the board had developed a small crack. When the temperature was warm the crack would expand and break the circuitry. After it cooled the crack board would contract and make the electrical connection.
 

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Why not call the nearest Honda Service Center to send a Mechanic out to verify the problem of it not staring so that they have a credible witness account of the incident, (I am not suggesting for one minute that you are not credible), because a case number already exists

Once one of their Mechanics experiences the issue, that takes you out of the equation and puts it squarely on Honda's shoulders to rectify the situation.
 

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I'm having the same issue with my 2016 CRV. The dealer is stumped. It always happens when it is very hot outside (when leaving work). Their suggestion is to have it towed the next time this happens. Whenever I have the car jumped it seems to work. They replace the battery, nothing happened. It only happens sporadically when the car sits out in the sun for a long while.
 
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