I have 28,000 miles on Hankook tires. I started feeling a vibration and took it to the dealership. I was told that the tires were “cupped” and I just needed to drive it a few thousand more miles and get new tires and that his was doing the same thing. The tire is rated for 70,000 and is not a cheap tire. I wasn’t satisfied so I took my husband back with me and we spoke with the service manager. He checked alignment, which was off slightly, and checked my services that I had done there. Upon checking he noticed that my tires had not been rotated by them as they should have been at my regular service visits!!! They refused to take any responsibility except to offer about $100 off their already overpriced tires. I’ve filed a formal complaint against the dealership but haven’t heard anything from them.
Has anyone had resolution of similar issues?