I recently went through a soft cloth car wash here in Toronto and this happened. The roller came down on the rear of my crv and the wiper twisted and cracked. You can see in the pic it cracked just above where the bolt is. I took off the cap and the wiper just before taking this picture. Has this happened to anyone else? The car wash manager said it happens very rarely so I am guessing it has got to do with the vehicle and not the actual car wash.