Don't know. Registered March 2018.Is this a 4th Gen CR-V?
Thanks Barzey and DK.Crikey 2am 'joyce44' that's dedication. I have been trying to move things on as well (not at 2am though mate)
Having not received any reply to my latest e-mail to Honda 19/11/20 and finding that the link in their mail I was replying to would not work I had to try and resort to telephone calls. But after a lot of attempts (Cut offs, Crackling & dead lines) I did get to speak to a lady whom informed me that ‘Honda Senior Technicians’ at Honda has checked it all out and decreed that there is no problem.
After informing her of the information’s contained within this website tend to disagree with their findings she said that the person dealing with my Registered Complaint’ is called ‘Nafia’ and that she could now see she was free and will put me through. But unfortunately, it just rang 5 times then cut off!
So, I have sent another suitable reply by return of their last mail to me requesting a reply not only to that previous mail but to this one as well. What more could we do?
Hope you have better luck than I have so far with Honda UK. Barzey. Keep us updated.
Sorry to sound long winded everyone but this is as brief an update as possible for you - and anyone else who comes across this site/forum.
My beautiful new hybrid CR-V auto AWD EX £38,500 cash purchase was registered 1st March 2020.
Within 10 days I had been back to the dealership.Loved the car but complained about the satnav lack of volume. They brought out their Techie whoa said he would just increase volume. Guess what? Already at full volume. Road tested & all agreed very low volume. Two of the voice choices even worse. "No problem - will sort it out with Honda UK"...............................No luck there. "It is up to design specification" was their response. Dealership are in support of my position as they were becoming aware of other complaints - but continued to get same response from Honda UK and no plans to have any download/updates or any .fix' "If unhappy approach the motoring ombudsman".
Started contacting Honda UK myself direct by email 10th March. Worked my way up two levels of 'supervisors' - given a contact reference 2289581 - you could refer to it - my name is Lomax and I am in Doncaster - try Nikolay Stamenkov and/or Ashley Grey and/or Karen ---Customer Relations Coordinators.
Corona virus hit the fan and the world stopped !! Didn't get much further.
So I paid £200 for independent DEKRA engineer's visit.
He checked my wife's 2018 regular CR-V auto and my 2020 hybrid side by side.
Report summarizes that the Garmin 'units' both 'operated' OK - BUT - there was a marked difference in the volumes with the hybrid being difficult to hear especially so on the road test.
Eventually became aware of the Owners Club and am now co-ordinating all the info I can. I will be phoning this week and re-introducing myself to Honda UK.