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Hi
Try unlocking with the remote, can you hear the actuator moving/clicking when stood near the tailgate, if not the actuator may have failed. If you get into the boot or reach in via the rear tailgate window you will see a round rubber bung to the right of the cubbyhole, (when looking towards the back of the car) remove the bung there is a lever/catch at the top which manually unlocks the tailgate.
 
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