[RachelleNM]

I took my low mileage 2018 CRV into the local dealer and I do have the leaky seal. Like others I was also told I needed the discharge hose replaced which needed to be ordered and quoted $915. I said no way this should all be covered under the warranty. He said no and went and got my car. I have opened a case with Honda for whatever good it will do. Would like to note that I have purchased 6 new Honda's from same dealer and have taken all of them in to the dealer for service. This is the first time I have ever had A/C problems.

I just took my 2017 CRV in since the AC is not working and I was quoted $1,700 to replace both hoses and told the compressor shaft seal was not leaking based on visual inspection.

 

[RachelleNM]

Recommend you get the coolant charge done at the dealer. When I contacted my Honda only independent repair shop (who has never steered me wrong) he recommended getting the coolant charge done at the dealer based on the equipment they have for the new refrigerant. Your symptoms mirror mine before I started my quest to finally convince my dealer that it was both the coolant hose and the compressor seal. Recommend cleaning off the coolant hose with simple green before you take it in...

Did you have to pay ~$800 for a new hose?

 

[Coastie05]

Did you have to pay ~$800 for a new hose?

It's pretty common to, at a minimum, replace the discharge hose for a price of $600-$800.

 

[RachelleNM]

It's pretty common to, at a minimum, replace the discharge hose for a price of $600-$800.

I'm more concerned that all of us with AC Compressor Shalft Seal problems ALSO have to pay A LOT to replace the hoses. It seems like a way for Honda who didn't do well manufacturing the vehicle to mitigate its mistake costs by asking us to pay for the hoses, which seem like it was caused by the initial problem.

 

[Coastie05]

I'm more concerned that all of us with AC Compressor Shalft Seal problems ALSO have to pay A LOT to replace the hoses. It seems like a way for Honda who didn't do well manufacturing the vehicle to mitigate its mistake costs by asking us to pay for the hoses, which seem like it was caused by the initial problem.

I'm not defending Honda here, but I had the shaft seal replaced and didn't need any hoses....

 

[Schochy11]

I just received a warranty extension notice from Honda dealing with the A/C compressor shaft seal.

Apparently the new refrigerant and oil required by new regulations may cause swelling of the compressor shaft seal. Anyway the warranty has been extended to 10 years with no mileage limitation. Additionally, if this has happened and you paid for the repair you are entitled to reimbursement. It includes a reimbursement request form.

Be on the lookout for the notice..

Just had this happen to me. Took my 2019 crv ex in because it was blowing hot air all of a sudden. Dealership said it was the shaft seal leak and went along with repairs saying everything was fixed to now 2 hours later stating there was a tiny leak in the ac receiver line and that all the refridgerant leaked out. Which to me makes no sense because another advisor said if it was so tiny they missed it the first time that i should still have cold ac til it all leaks out. They’re now trying to charge me to come in a seperate day to have this line replaced and ac recharged a second time at the low cost of $745+tax. When they could have just charged me for an hr of labor and the part while they already had my car for the entire day from 8 am-5pm. Called honda corp about this matter and came to find out none of my service records of my car were ever reported to them so honda corp cant even assist me on this matter and told me to take it to another dealer to pay a diag fee to make sure thats even the actual problem after all of the other shady business dealings at my normal local dealer that ive been going to for 8+ yrs now. Super frustrating that honda nor the dealer is willing to help with anything although this is all due to the shaft seal leak/ refridgerant issue without hurting your own pockets for their messups

 

[Bhal]

The seal on my 2019 CRV failed and I made an appointment to have it fixed. Took about a month to get on their schedule. They confirmed that the seal had failed which would be covered under the extended warranty, However, they also said the discharge hose for the air conditioner had failed, which would be an expensive fix, almost a thousand dollars. It seems to me that the failing seal may have caused the discharge hose to fail as well, making me wonder if that shouldn't be covered under warranty as well. Wondering if it's likely that the seal issue caused the hose issue. Any thoughts?

i have the same ordeal on my 2017 crv, and called the honda canada, why the wear ac hose was not included on the warranty, since the seal leakage causes the wear.

have to pay 1000 to get my car on the dealership, and pay almost 500 for diagnostic fee if i pull out, i felt that its a catch, coz i have no way out!!

 

[Spectreniner]

Welp it got us. Crv started not getting cold the other day and then intermittently cooling. Made appt to bring it in to dealer and they called and said it’s the compressor shaft seal and that the Honda extension would cover it. Said they’ve been doing a LOT over the summer and a lot this week so they didn’t have in stock today otherwise they’d have gotten to it today. They’ll get more parts in tomorrow and get it fixed so told them just to keep it over night instead of bringing back in.

sigh

 

[Spectreniner]

Welp it got us. Crv started not getting cold the other day and then intermittently cooling. Made appt to bring it in to dealer and they called and said it’s the compressor shaft seal and that the Honda extension would cover it. Said they’ve been doing a LOT over the summer and a lot this week so they didn’t have in stock today otherwise they’d have gotten to it today. They’ll get more parts in tomorrow and get it fixed so told them just to keep it over night instead of bringing back in.

sigh

Got car back today. AC nice and cold again. Still a hassle having to take it to dealer and get worked on though. Le sigh

 

[JLROhio]

Our 2018 started having AC issues about a month ago. Dealer we bought it from is also saying we need both the compressor shaft seal (covered) and discharge hose (not covered) replaced. They originally wanted $977 for the discharge hose work, but then realized they were also including the refrigerant recharge - backing that out, it's going to cost $756 + taxes / fees.

I've already spoken with Honda Corporate and plan to file for a goodwill reimbursement of the discharge hose work. I'll be using all of the other reports here to substantiate that this is a fairly common issue.

I'd suggest all of you who have paid for discharge hose replacements contact HC.

[As a data point, my mechanic had also diagnosed the discharge hose leak independently so I trust that is does indeed need to be replaced. He could have done the work for ~$600 but Honda said I needed to do it through the dealer to request the goodwill reimbursement.]

Was there ever any follow-up from Honda Corporate for a Goodwill Reimbursement for the discharge hose work??
Curious as to what they would have said with all of the other reports of the discharge hose having issues. There is clearly an engineering failure here - that should not be a burden on the consumer. Yeah, yeah, most of us are outside of our 3/36k warranty...but there is clearly a pattern here ...that has more to do with Honda engineering vs. consumer use/age. If Discharge hoses can only make it 5-10 years, than Honda has a problem on their hands...and it's not just engineering issues - it's going to be a consumer hiatus issue next

 

[JLROhio]

It's pretty common to, at a minimum, replace the discharge hose for a price of $600-$800.

Discharge Hose replacement costs are now over $1,000 (just got a quote from a Virginia Dealer).
Oh, but luckily, my compressor shaft seal leak is covered under their extended warranty. LOL

Honda Engineering is the root cause to this issue and/or their suppliers. There is no logical reason there are so many discharge hoses also going bad within 5-7 years - that is NOT normal - it's statistically abnormal based upon all of the reports here (20+) and that my own dealer told me...that roughly 40% of the vehicles that come in for the compressor seal warranty extension, also need the Discharge Hose replaced.

Someone soon may be getting a used car with some underlying issues!!!
So much for "Honda Reliability" that most consumers have come to expect.

I don't feel my bank account is going to be well protected taking this thing past 100k miles.

 

[lenzcarrie]

Our 2018 started having AC issues about a month ago. Dealer we bought it from is also saying we need both the compressor shaft seal (covered) and discharge hose (not covered) replaced. They originally wanted $977 for the discharge hose work, but then realized they were also including the refrigerant recharge - backing that out, it's going to cost $756 + taxes / fees. I've already spoken with Honda Corporate and plan to file for a goodwill reimbursement of the discharge hose work. I'll be using all of the other reports here to substantiate that this is a fairly common issue. I'd suggest all of you who have paid for discharge hose replacements contact HC. [As a data point, my mechanic had also diagnosed the discharge hose leak independently so I trust that is does indeed need to be replaced. He could have done the work for ~$600 but Honda said I needed to do it through the dealer to request the goodwill reimbursement.]

Checking in to see if you ever got a reply from Honda Corporate. I am having the same issue with my CRV and $800 to replace the discharge hose seems stupid, especially because obv this is a common problem. Eager to hear...

 

[JLROhio]

Checking in to see if you ever got a reply from Honda Corporate. I am having the same issue with my CRV and $800 to replace the discharge hose seems stupid, especially because obv this is a common problem. Eager to hear...

I know you did not ask me but for a data point...after a few days back and forth with Honda Corporate, sending in write-ups, etc... they agreed to cover a portion of the repair. BTW, they did tell me that they had to look into what I had spent on my service, in the past with their dealers - which I took to mean - if I was a frequent customer paying outrageous prices (ex. $200 for a coolant flush) for services...they would have treated my better.

I'm not exactly sure what the final breakdown was but I ended up paying $315.

Most of my charges were also covered by the Compressor Shaft Seal leak (i.e. leak detector, refrigerant, discharge, charge of refrigerant, etc...

I later asked Honda about this other "occasional" issue I have had with the Fuel Injectors to see what type of extended coverage I could get on that...and they told me basically none - this A/C good-will gesture would be the only thing I could expect from Honda on this vehicle.

Good Luck!

 

[Kent-Man-2019]

My AC hasn't worked for about 3 years. Live in Seattle, so could live without it most of the time.
Took 2019 CRV in this week (10/14/24) and got the AC compressor fixed under warranty, and the AC now works great - in 64 degrees weather!

 

[TrailTreker]

Anyone hear of this warranty being extended to Canada?
My 2017 CRV air conditioning stopped working this week.

 

[Skydog66]

Is this limited to original owner? Is there a chance of it becoming a tsb?

 

[Nuke]

Anyone hear of this warranty being extended to Canada?
My 2017 CRV air conditioning stopped working this week.

I received a letter from Honda Canada in November 2023 saying my vehicle would be covered by the warranty extension for the seal should I have a problem with it as it was one of the affected VIns. Still blowing cold air so not a problem with me.

 

[DEpo]

I just received a warranty extension notice from Honda dealing with the A/C compressor shaft seal.

Apparently the new refrigerant and oil required by new regulations may cause swelling of the compressor shaft seal. Anyway the warranty has been extended to 10 years with no mileage limitation. Additionally, if this has happened and you paid for the repair you are entitled to reimbursement. It includes a reimbursement request form.

Be on the lookout for the notice..

The extended warranty does not include a key component, that being the Evaporator unit invariably also fails when the other two covered parts fail. The dealer is wanting to charge me 2116 dollars for this part. I am currently toy in direct conversation with Honda to get a Good Will payment to assist with this. I will keep you posted.

 

[Alphonse]

My AC issues started with seal leaks at the compressor, no charge, under warranty!
A week later came the leak at the compressor, quoted cost 1200$. Two weeks later come the 2 leaking hoses from the compressor, cost 1400$. Honda Canada did some good will gesture but it wasn't enough. I have no confidence in the newer CRV's based on my experience and what I've read. Honda reliability has definitely gone down.

 

[gnonne]

I have a 2018 2.4L LX AWD which was (conveniently) not part of the "shaft seal" TSB. I have had issues with the AC losing its charge slowly.

Trusted local non-Honda techs tested everything and hoses were not bad, can't find a leak. After two consecutive summers doing an evac and refill (about $400 total for the expensive refrigerant,) I decided to try some stop-leak from Amazon. They added this at no charge.

Seems to be OK, but I'll let you know this coming May/June.