Took my 76k km 2017 CRV EXL to a dealership for regular maintenance. They recommended code 6 which I approved.
They called later saying some metal came out with the screw (rear diff) and that they would have to keep the car for longer until some manager comes back from holidays. They got me a civic as loaner which is not ideal, but it’s all they had.
The car was left there perfect and the incident happened with their mechanic. The car is under extended warranty for 2 more months. Every maintenance was done at Honda dealerships in the correct time.
I don’t want any quick fixes since replacing the part is the proper and safe way to go.
I’m afraid they might send the $3k bill to replace the diff to me (that didn’t happen yet but I have a feeling).
For now I am trying to get a formal written report of what happened and photos.
Anyone experienced something similar?
Should I take responsibility in any way?
If they do charge me, what are the recommendations?
They called later saying some metal came out with the screw (rear diff) and that they would have to keep the car for longer until some manager comes back from holidays. They got me a civic as loaner which is not ideal, but it’s all they had.
The car was left there perfect and the incident happened with their mechanic. The car is under extended warranty for 2 more months. Every maintenance was done at Honda dealerships in the correct time.
I don’t want any quick fixes since replacing the part is the proper and safe way to go.
I’m afraid they might send the $3k bill to replace the diff to me (that didn’t happen yet but I have a feeling).
For now I am trying to get a formal written report of what happened and photos.
Anyone experienced something similar?
Should I take responsibility in any way?
If they do charge me, what are the recommendations?