[williamsji]

Took my 76k km 2017 CRV EXL to a dealership for regular maintenance. They recommended code 6 which I approved.

They called later saying some metal came out with the screw (rear diff) and that they would have to keep the car for longer until some manager comes back from holidays. They got me a civic as loaner which is not ideal, but it’s all they had.

The car was left there perfect and the incident happened with their mechanic. The car is under extended warranty for 2 more months. Every maintenance was done at Honda dealerships in the correct time.

I don’t want any quick fixes since replacing the part is the proper and safe way to go.

I’m afraid they might send the $3k bill to replace the diff to me (that didn’t happen yet but I have a feeling).

For now I am trying to get a formal written report of what happened and photos.

Anyone experienced something similar?

Should I take responsibility in any way?

If they do charge me, what are the recommendations?

If the dealership does not make good on this on their dime, given what you reported, then since you still have an extended warranty that should cover it.

So I don't see any scenario where you are responsible financially. More likely the dealer will try to get it processed as a warranty claim under your extended warranty (given the financial cost), and needs Honda to approve it. Otherwise, the dealer will eat the cost.

 

[williamsji]

So if that's the case they should cover it. It's a 20 min repair. Just make sure they use plenty of grease on the drill bit and tap to catch the shavings and still waste a quart of fluid to make sure nothing fell inside to flush it out. This happens more than people realize and shops just do the repair and not drag it out like this dealer is.

Honda may not approve a drill-out and repair as a fix. Honda may require a dealer to actually replace the entire assembly, for quality assurance reasons. If so, the dealer has to follow repair mandates by Honda.

So.. if it comes down to the dealership won't make good on this, best to haul it to an independent shop and have it done. Just need to understand it may void any future warranty work on the rear differential.