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Interesting Honda Survey

8.3K views 35 replies 16 participants last post by  robbyg  
#1 ·
I just got a survey from Honda. it looks like they are planning for the next redesign. Among the questions:

1. How satisfied would I be with a tire repair kit?
2. Would I be willing to spend another $250 for a spare tire?
3. Would I pay more for better brand tires? (And does brand of tire impact my opinion of Honda)
4. What brand of tire would I prefer?
5. What level of interest I had in every different accessory they currently offer or might offer including parking sensors, rear entertainment, and wireless charging
6. Any accessories I wanted that they don't provide
7. How important each of the CRV's features are
8. How important are these features: 2nd row climate controls, driver's side armrest, hybrid engine, CD player, nav system, panoramic sunroof, park assist, parking sensors front/rear, power tilt/telescopic steering, real-time traffic, seat back pockets, tire pressure monitoring with individual tire display, ventilated front seats, larger wheels, wireless charging, surround view monitor, auto dimming side mirrors, electronic gear shifter, emergency services connection, hd radio, HUD, interior ambient lighting, led headlights, manual transmission, memory passengers seat, memory settings for mirrors, power folding side mirrors, puddle lights, rear center armrest, roof rack, 2nd row heated eats, awd, exhaust finisher, collision warning, heated steering wheel, in-vehicle wifi, land watch, paddle shifters, passenger armrest, rain sensing wipers, sun visor extenders, idle stop, hands free tailgate, branded audio system, rear entertainment, auto windows, integrated 2nd row sunshades, premium leather
 
#4 ·
Thank you for your post. I hope they send the survey to all owners of the current 5th Generation. I am enjoying mine very much. It exceeds my expectations and is problem free in all areas. : )
 
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#5 ·
Thanks for sharing the survey.
A couple of thoughts come to mind.

1) Question 1-4 highly suggest they are looking at going with a full size spare, most likely one with the same rims as the other four tires

2) They are seeing how many of the features that they offer globally might appeal to buyers in the USA. These are low hanging fruit for Honda as they already have them in CRV's in one country or the other, so they just need to send the factory the parts and instructions.

3) They have thrown in a few new items that I guess are certain to show up in some countries in 2019.
My best guess is Wireless charging, Park Assist, 2nd row climate controls, second row heated seats, Individual TPMS and memory settings for side mirrors. Out of those I am pretty sure the USA will get most of them except maybe individual tpms.

4) Of the features they already have I suspect that the USA 2019 will now also get full panoramic sunroof, Full LED lighting and heated steering wheel on all trims.

As for Power Tilt/Telescopic steering, that just sounds like a lot of money for little return.


Rob
 
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#6 ·
I received the same/similar survey about 2 months after purchase.

I recall reading that different regions (countries) receive different standard items based on demand, laws, climate and profitability.
They're tracking consumer demand.
 
#7 ·
I think questions 1-4 seem to point to getting rid of the spare tire, not getting a full size spare. I would assume
that a hybrid battery would go in the tire well.
I think that they are going towards run flat tires in the future and getting rid of the spare....It seems all other manufacturers
are going in that direction. Generation 6 will be out in 3 1/5 years.
 
#9 · (Edited)
I think questions 1-4 seem to point to getting rid of the spare tire, not getting a full size spare. I would assume
I am not saying your wrong but I an not sure if I am following your logic. The question they are asking is would you be willing to spend more on a spare tire, more on a better brand and what brand do you prefer. Seems like they are thinking of upgrading it, not getting rid of it.


that a hybrid battery would go in the tire well.
The Hybrid would just be one of the Trim levels offered. It may not have a spare but the others Trims will most likely have one.

I think that they are going towards run flat tires in the future and getting rid of the spare....It seems all other manufacturers
are going in that direction. Generation 6 will be out in 3 1/5 years.
Most manufactures without a spare are offering tire repair kits. Only a few offer run flat tires. Personally I would rather have a full size spare than any of those options. Run flats are only good for around 50 miles after a puncture and repair kits can only fix small problems. They also render the tire pretty much useless afterwards unless your able to scrape out all the crap and get it properly repaired ASAP.


Rob
 
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#10 ·
In my BMW experience, Run Flats are very expensive, very limited in choice, and ride like crap. Anything but Run Flats, please.

Please also no panoramic sunroof. The present kind is just fine. Not too big. Not too small. But just right.
 
#11 ·
The question about brand referred to the OEM tires, not the spare. The question about the spare is would you be ok with a tire fix kit or would you pay money for a spare. Personally I won't buy a car without a spare.. It's cheap insurance to make sure I'm not stranded
 
#12 ·
appears only special buyers get the survey. :snork:

i'd like to see them bring some things bk they took away. i'd take a larger fuel tank over wireless charging. manual transmission over park assist and memory passenger seats.

appears they like to remove key items, but add little nuances to help us forget about what they removed.

just my opinion.
 
#13 ·
Larger (ie normal sized) fuel tank, larger (ie normal sized) engine oil capacity, more engine/drivetrain options, ventilated seats, port injection with DI, don't over torque oil/filter change access bolts, position head unit for less sunlight reflection. I suggest, don't add another tech feature until current major Gen 5 software bugs are cleaned up.
 
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#15 ·
Larger (ie normal sized) fuel tank, larger (ie normal sized) engine oil capacity, more engine/drivetrain options
What's your basis for "normal"? They engineer the fuel and oil capacity. I see no reason to believe they've changed the design specifications they use to determine these capacities. It has enough range, it holds enough oil. This CR-V has more highway range (462) than our 2k (383) or 07 (428) did. What good would another quart of oil do besides end up getting recycled at the change interval? Remember, the 1.5 is the physically smallest engine ever in a CR-V.

Honda has always offered a limited selection of powertrain options. It's their DNA and part of how they make money/sell at the price points they do. Why does it need more? They don't seem to be having a problem selling the ones they have.
 
#28 · (Edited)
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#29 ·
Speaking of surveys, Honda once again failed to make the top 10 cut or even above average in the new J.D. Power Initial Quality Study.

1. Genesis
2. Kia
3. Hyundai
4. Porsche
5. Ford
6. Chevrolet
7. Lincoln
8. Lexus
9. Ram
10 Nissan
:
16. Average
:
24. Honda
http://www.jdpower.com/press-releases/2018-us-initial-quality-study-iqs
In 2017 Honda was in the 22nd slot, well below the 15 average.
http://www.jdpower.com/press-releases/2017-us-initial-quality-study-iqs
a friend of mine has a Hyundai Sonata. says it's good - except for the 13 recalls in 5 years.
 
#31 ·
J.D. Power publishes two reports.

Initial Quality Survey - problems reported in the first 90 days of ownership
Vehicle Dependability - problems reported in the first 3 years of ownership

The IQS is interesting, but I am personally more interested in the Dependability study.
 
#33 ·
I just got a survey from Honda. it looks like they are planning for the next redesign. Among the questions:

1. How satisfied would I be with a tire repair kit?
2. Would I be willing to spend another $250 for a spare tire?
3. Would I pay more for better brand tires? (And does brand of tire impact my opinion of Honda)
4. What brand of tire would I prefer?
5. What level of interest I had in every different accessory they currently offer or might offer including parking sensors, rear entertainment, and wireless charging
6. Any accessories I wanted that they don't provide
7. How important each of the CRV's features are
8. How important are these features: 2nd row climate controls, driver's side armrest, hybrid engine, CD player, nav system, panoramic sunroof, park assist, parking sensors front/rear, power tilt/telescopic steering, real-time traffic, seat back pockets, tire pressure monitoring with individual tire display, ventilated front seats, larger wheels, wireless charging, surround view monitor, auto dimming side mirrors, electronic gear shifter, emergency services connection, hd radio, HUD, interior ambient lighting, led headlights, manual transmission, memory passengers seat, memory settings for mirrors, power folding side mirrors, puddle lights, rear center armrest, roof rack, 2nd row heated eats, awd, exhaust finisher, collision warning, heated steering wheel, in-vehicle wifi, land watch, paddle shifters, passenger armrest, rain sensing wipers, sun visor extenders, idle stop, hands free tailgate, branded audio system, rear entertainment, auto windows, integrated 2nd row sunshades, premium leather
Can't wait to see what entails! :rofl:
 
#34 · (Edited)
Gas tank size: Cost is not a factor in this as far as making the tank. Real estate under the car is. Engineers have to package a lot of stuff in a little space. Available space is likely the cause of the gas tank size.

Heat? I have plenty of heat even at zero F so I can not comment on that one.
Fuel in oil? Again, never seen it on any of our DI Hondas. Not saying some haven't, just saying of the five DI Honda in our family none ever put fuel in the oil.
Standard transmission? Won't happen. Simple reason: so few people would buy them. Honda would spend many millions of dollars and lose large sums of money if they engineered such a thing for the US market. It would drive the cost of the vehicle up for little return on investment.
Full size spare? I can honestly say I have only used a spare time one time in the past twenty years. If I wanted a full size spare I would go to salvage yard and pick one up cheap.

Other thoughts: having options drives up the price of a car. The more variations you build the higher the engineering, production and inventor costs go. I recall at one point back in the 1970's when GM could build 22,000 unique variations of a Chevrolet. Those days are long gone due to the high production cost of such foolishness. Ford conducted a study on one of its first small cars (The old Escort) before going into production. They found out it would be cheaper to build all the cars the same loaded with all the options than to offer various trims and options and have to set up the production lines to deal with the changes. Marketing people killed that idea as "people want choices" they said. Note the Japanese car makers have long resisted adding too many options. After all, building the car in Japan (in the old days) and shipping them over made it difficult to do. Even today you have only a few model choices and not too many color choices. We always had the "dealer install" options that could be installed locally. Back in the days of my youth I installed more AC units on Toyota's at the dealership than I could count. In the 1970's none of them came from the factory with AC already installed, we did it locally with a factory kit.

Car makers have their reasons to do what they do. They do have to make a profit to stay in business and spend money on development for new models. If you research you will find Honda is in the top five companies in spending for research. They have to make that money selling product. The cost of a car has to cover a lot of things, design, engineering, production plants, tooling, workers pay and benefits, return on investment for owners, etc.
 
#35 ·
Recalls say more about the manufacturer than that of the quality of the car itself. Nowadays, all cars are so complicated with electronics and such. I've owned vehicles on both ends of the recall spectrum. I much rather own a car which has a bunch of recalls versus a car from a manufacturer who deny/ doesn't address obvious problems. I've personally never had a recall which did not fix/address the problem.
 
#36 ·
It’s kind of a toss up IMO. A bunch of recalls means I have a much greater chance of encountering one or more of these problems. Problems like the car catching on fire or the steering wheel falling off might cost me or my family’s life!
On the other hand oil dilution or lack of heat is annoying but not life threatening.
Also it’s pure speculation that Honda will not address these issues.


Rob
 
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