If you dont ask, you wont know.

Very rare though for those struts to fail. Even rarer that both fail so dramatically.

 

Thanks. I will give them a call. It is very odd.

 

Love to see a picture of the mess it created. I think two things. Honda should be happy nobody was hurt. And pay to fix it.
Plus I recommend you report this defect on the NHTSA website

 

Love to see a picture of the mess it created. I think two things. Honda should be happy nobody was hurt. And pay to fix it.
Plus I recommend you report this defect on the NHTSA website

I agree, report it to NHTSA, it's clearly "Safety Related".
But it's also quite rare, if you can get any sort of manufacturer info, part or lot number etc., it might help narrow down the potential "victims".
I've seen those gas shocks on cars, planes, boats and other things for decades, but I've never seen, or even heard of until now, one exploding.

 

We can't tell you what your warranty terms are. I will say that hatch support struts are a wear item, not expensive, and easy to replace (takes a small flathead screwdriver, nothing more.) Even at full dealer retail, it's all of $50 for the pair. If your warranty has a deductible, I wouldn't bother.

EDIT: Just saw your description of the collateral damage... okay, that's worth a warranty claim.

 

Hello all. Just to followup here. Honda DID replace the stays for me under the extended warranty. It took months for the parts to come in but we are good. I did need to pay for the clips holding the spoiler in place as well as the labor to replace because when the stays exploded one of them pushed through and broke the clips. $180

Thanks for the feedback.
Dave

 

Glad it all worked out for you.


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