I am having the same problem with my 2017 Honda CRV. It doesn't work at all anymore even after changing the USB and such. PLEASE HELP!!!

 

I suppose the first question, even if the answer is already known, is to ask if you are using a third party usb cable and whether the port on your phone is loose.

 

As strange at it may seem, it's entirely possible for a USB cord to charge but still not connect properly enough for Android Auto to communicate between the phone and the head unit.
Unless you still have the original usb cord that came with your phone (those are always the best), you'll have to to a bit of trial & error with a few cords to try and find a good one.

EDIT: Also, make sure that on your phone, in the Android Auto app, under "settings", you don't have it set so Android Auto automatically starts when it detects the Bluetooth connection with your car. This could be the reason for your new problem where Android Auto doesn't even starts on your head unit when you plug it in but starts on the phone.

 

I've also found, with Apple CarPlay, that certain apps running in the background will cause a "device not connected" issue. I've found myself force closing all my apps before I connect to the head unit and then I have no issues for the duration of my trip.

 

My advice - is to install Android head unit and not to be depended on your phone. OS Android will always be at the head unit. I have installed the Smarty Trend one, and like it.

 

I have an aftermarket Pioneer HU in my current SUV which has Android Auto. If I use a flimsy USB, it disconnects going over bumps. If I use my Anker USB cable, it stays connected. Yesterday, my phone (Samsung S8) flew off the seat and stayed connected.

When test driving a 2018 CR-V EX-L, I used my Anker USB cable and it stayed connected.

The Anker cables have a thicker outer jacket than my cheap USB cables. I buy my Anker cables from Amazon.

 

My new 2017 CRV wouldn't let me load AA. I have an HTC 10 phone, running Android 7.0. Here's what worked:
Settings>More>USB Connection>Remember chosen USB mode - Uncheck

Mine was checked. You have to plug in the USB before the phone will allow the change.

Hope this helps.

 

My new 2017 CRV wouldn't let me load AA. I have an HTC 10 phone, running Android 7.0. Here's what worked:
Settings>More>USB Connection>Remember chosen USB mode - Uncheck

Mine was checked. You have to plug in the USB before the phone will allow the change.

Hope this helps.

 

I take that back. Can't get the thing to run. Tried new cables, tried original phone cable, tried doing a factory reset on both the phone and the CRV, no joy.


:kaboom

 

I'm guessing you are using the first USB port and not the second one. You could try to borrow an iphone and see if carplay works...if it does then you know its probably not the USB port or head unit but probably the phone (and maybe yet another USB cord problem)

 

Also make sure android auto is enabled in the head unit settings... it may have reset when you did a factory reset

 

I struggled for a few hours over several days when my cell phone wold no longer connect to the head unit. Somehow, Android Auto became disabled in the head unit for my phone, but not for my wife's phone. This could have happened when I re-installed Android Auto. Anyway, this sentence of advice made me very happy after a frustrating few days. Thanks!

 

At least once I have had to delete my phone from the cars memory and set it up as new due to this issue.

Rebooting phone and unplugging my phone is usually the easiest fix but at least once it didn't.

 

Make sure your Android phone USB connection is set to Media Transfer Protocol (MTP) and not "Charge Only" when connected to the USB port in the car.

My phone works with Android Auto every time when the USB connection is set to MTP, even when using cheap aftermarket cables.

 

How about an update? Have you gotten AA to work? I have not, I pretty much gave up on it. Tried several new cables, reinstalled AA on my phone, did a factory reset on my phone. REset AA on the Honda head, tried all sorts of Android developer options, tons of stuff. Once in a while it would work for a trip or two, then it would quit.

Sucks. AA is one of the reasons we chose Honda.

 

AA is one of the reasons we chose Honda.

What were the reasons you chose your phone?

We have a '16 Civic Touring and an '18 CR-V Touring. Since we got the '16 Civic we've had Nexus 5, 5x, Pixel, and Pixel2 phones. AA has always worked. Some versions of AA on the phone side have been more or less stable. My point is that the Android version, and patches to it, on the phone side also is relevant. And many (most) Android manufacturers/carriers don't give a rip--kinda like Honda.

 

Samsung 8 here on Verizon, no issues. Using a high quality cable.

 

For those who are having trouble, how old is your phone? If you've had it for awhile you might check your USB port.. take a toothpick and make sure there isn't any lint or crud up in there, and user an alcohol wipe to clean the contacts

 

I've used a few phones with my crv and AA and they worked, a pixel XL, pixel 2XL, S9+ and Moto X. If I've had trouble, deleting the phone from the crv and adding it again did the trick. The cable could be the problem. I use the port on the right in the box, I forget if that matters.

 

Yep, I did all that.

 

Had this happen today at 6am,went to the Google playstore and there was a "Google" update (system update) listed. Updated it, and voila, AA worked again.

Galaxy s9+ Verizon.

 

Had this with Android phones (Pixel 2 XL, Galaxy s10) and Iphones (XS & 11) so Android Auto and Car Play. Very tedious would require rebooting the HU and sometimes it worked...or not. Just had a software update applied by the dealer, hopefully that'll take care of it.

 

I have a few iPhones that never have a problem connecting to my 2019 EX-L. I also have a Note10+ and an S10+ and a few times now on each of those, it won't connect. I have to delete the two phones in the settings and then se the phones again. Although there a few things I like better in Android Auto, I've been using my iPhone instead because it always works. I don't have tome to sit there and reset a phones connection some days. I bought my 2019 new in May.