There are typically two +12V wires going to the radio. One for main power and the other one is almost a direct connection to the battery to keep the memory settings. I would have thought with these Android tablet type designs they would have eliminated the need for the battery to be used to keep the settings. I guess that is not the case. So my thinking is that you have a loose connection on the +12V direct connection. Of course the dealer is going to want proof, and that is going to be difficult. So first, is I would locate the fuse for that connection and check to see that the blade holder is tight. My second suggestion would be to see if you can convince the dealer to pull out the HU and check that all the connections are properly in and tight.

Rob

 

Thanks. I'll take a look.

 

I agree with Robby. This is probably a loss of power, perhaps from a defective pin in the plug. (i.e. the "barb" not keeping the pin from being pushed back into the plug).

 

Just checked the fuse blade pins and socket - all look good and tight. Not sure what else to do at this point other than monitor. Not making a trip to the dealer unless it becomes a regular event.

 

I Agree. Taking out the HU is not a simple task, there is a YouTube video of a guy removing it to do stereo upgrades, but in a case like this I would make the dealer do it and of course that is not going to happen until you can prove the problem exists. So yes waiting until it's more frequent is the best bet.


Rob

 

I have been dealing with this issue also since I brought my new 2017 CR-V home from the dealership. Every 2-3 weeks the presets (FM and AM...my XM stations stayed put) would vanish sometimes even while I was driving and listening to the radio. The dealer could not duplicate the problem so I lived with it for a few months. The problem escalated to near daily resets and even times where I would try to set a preset button and it would refuse to keep the setting.

Now they have acknowledge the problem and we are working with Honda Tech to find the solution. So far the tuner assembly has been replaced but I still experienced problems where the Seek and Scan buttons would find no channels. I am picking up my vehicle this evening after they replaced the front touchscreen portion of the radio. They said the front and back parts are made by two different manufacturers who are pointing fingers at each other. So we are crossing OUR fingers that replacing the front touchscreen will solve the problem! If not, I guess we are back to square one and will consider replacing the back portion of the radio. I just want a working radio on a new car...

 

Thanks for the update - keep us posted.

 

Experienced my 4th occurance today of the AM/FM radio station presets vanishing, and this time I watched it happen.
About 5 miles from home on the freeway when the FM radio lost the HD station in use and displayed "Connecting" for about 5 seconds and then.., the presets all vanished and left the tuner at FM 87.9 (lowest frequency).

This is becoming annoying...

 

Not to hijack your thread, twice now when I first turn the radio on, it switches to FM even though I only use Sirius? Pre-sets remain. Ideas?

 

I am providing an update for all those experiencing the same problem that I am also having. A few weeks ago I reported that the dealer was replacing the front portion of my audio unit (the touchscreen) and said they weren't sure if it would solve the problem. Two nights ago driving home from work the radio reset itself AGAIN. I immediately called the dealer and drove it straight there. They had me leave it running so the two service directors could take photos and videos (my presets will be shown on the buttons but when you press them they go to the factory defaults which start with 87.9 (I pretty much have them memorized by now).

They are reopening my case with Honda Tech and told me I am NOT the only one with this problem.

I received a call today from the service director asking me to stop in with the vehicle because they have a few things the technical staff wants me to try. They are looking into whether or not there is some sort of interference with my iPhone. They told me a long list of what all they plan to reset on the audio system and on my phone. I will try to make notes of what all they do (and cross my fingers that I don't lose anything on my phone!) and share here if it works. To be honest, I am doubtful at this point that doing a reset of the audio unit and my phone and repairing them will solve the problem but I have to give this a try if I want Honda to keep working on the problem. The reason for my doubts is that when they replaced the front part of the audio unit a few weeks ago it had lost the pairing with my phone and I had to repair them at that time.

Will keep the group posted how this goes!

 

Thanks for the update. Hope it works for you but what their proposing sound like a long shot. Still having intermittent preset loss too, but my presets don't show on the buttons when lost.

 

Once I turn the vehicle off my presets no longer show on the buttons either. It looks as is if it is back to the factory default settings. That's why I wanted to go straight to the dealer so they could see that part happening. Previously, I would bring it in and it would just look like maybe I had never set any stations.

I usually can tell when it's going to reset because the sound will cut out for a second, then come back on, cut out again right away, come back on, and then the third time it cuts out all the stations are gone. It is incredibly frustrating because I bought the car July 17, 2017 and it has been doing this every 2-3 weeks since the week I brought it home. Some times it escalated to daily resets. They promise me they are working hard to resolve the issue because apparently enough of us are reporting the problem (they are seeing the same problem in some new Civics also).

 

Any update. I am having the exact same issues. We were lucky enough to actually video record it happening when we lost channel. 8th time in the shop. 2nd time replacing the radio. I have filed a lemon law notice to Honda of America since this is gone unresolved for so long. They have said they replaced "everything" but it still happens regularly.

 

SGENDEL what you are describing is exactly our issue. My wife can predict when its going to happen which is why she was able to record it when it did. I have reported the issued to Honda International, if you look in your manual it explains where to send lemon law complaint letters. They got ahold of me and are now working with the dealership to get it resolved. Unfortuanely when they just called they basically said the replaced items that were already replaced prior and told me they were not sure if it would fix it. Next step for us will most likely be civil or arbitration. This problem unfortunately is just one of several electrical issues we are having.

 

2017 or 2108? It really helps for you to give complete information about your vehicle, year trim level, 2wd or awd (may not matter here, but it could as the screen on AWD has additional info available)

 

HD stations are only on exl nav or touring so I wonder if this is specific to that unit?

 

We haven't had a recurrence of the lost presets in over a month

 

2017 2wd EX-L Navi

 

Having the same problem. Today is the 3rd time all my radio presets have disappeared. Bought my CR-V back in Sept 2017.

 

suggest reading this thread.
http://www.crvownersclub.com/forums...t-official-specs-features-etc-gen-5/173338-requested-channel-not-available.html

 

Here is the latest:

I followed the dealer's suggestion for the entire month of March. I unpaired my iPhone, they reset the radio in the car, and I used Apple Car Play. I do not like the functionality of Apple Car Play and do NOT consider that a solution to this problem. My radio did NOT reset the entire month of March while I kept my phone unpaired from the Bluetooth. On Monday, April 2 I repaired my phone with my car. Tuesday night (so literally one day later) my radio reset all the stations again.

I think they are on to something with the iPhone however as I stated, using Apple Car Play is NOT an acceptable solution and I will be telling my dealer this today when he returns my call.

Out of curiosity, is everyone that's experiencing this problem also using an iPhone? I simply cannot accept that Honda put a radio in this car that was not tested with one of the most popular cellular phone brands out there. I don't know statistics but I would say it's at least 50% of cell phone owners. So this is a problem in my opinion!

I would like to know if we have class action options available to us? Because I purchased a car that was advertised to have Bluetooth and hands-free phone call capabilities and a nice radio with HD and satellite features. I paid for the top model CR-V and can't use these features! I could have easily bought the low-end model if I wasn't going to be able to use the features built into this model.

I live in Illinois and will be looking into the lemon law rights. My understanding is that it must be filed within 12 months of purchasing the vehicle. I will not allow them to stall the solution for this long enough that I am ineligible to file a claim.

 

i do not have an iphone - thus never invoked apple car play.. and still have the issue.

 

We have iphones but connect via USB, not Bluetooth.

 

i guess i'm saying that issue isn't isolated to iphones.

this fix will probably be a software update. As with some time, all will probably be impacted until fix is released. i've been driving my CRV since January, but only have 1000 miles on it, so i don't drive it much. i just got the error on Sunday.

 

Here is the latest... After the one month of not using my phone with the Bluetooth, my radio did not reset the stations. I reconnected my phone with the Bluetooth and I lost all the presets the next evening. Honda dealer told me I should remove the Pandora app from my phone but it turns out I don't have that app installed. So he suggested I perform the OS upgrade that the phone was saying was available. Did that and about three weeks later the radio reset all the stations again.

My suggestion to anyone experiencing the same problem is to open a case with Honda Corporate because I am being told that I am the only one with this problem. When I mention this forum and the thread, they tell me they can only consider cases they know to be fact. So if everyone having the same problem brings it to the attention of Honda Corp we may get some movement on the issue. At the suggestion of a friend I have escalated my situation to the GM of the dealership who DID call me back last night to discuss. So now I have Honda Corp, the GM at the dealership, as well as the Service Director involved. I just want a vehicle that works as advertised as does everyone else experiencing this. If someone on this thread knows how to start a class action suit, I would participate unless I have had my vehicle replaced by then. I am also looking into filing a lemon law claim in my state. One year from the purchase date is the time limit in my state, so I also suggest you look into that if you're getting close to your one year as I am.

 

I didn't have the issue but he mentioned Pandora... I did permanently disable Pandora integration in my head unit by going through the 'secret' admin menus. Look on YouTube for a procedure.

The other thing you could try is to enable on your phone 'developer options', there's some Bluetooth settings there that you could do some trial and error with.

I have no idea if these will work... Just a suggestion.

If this was me I would also try factory resetting my phone. It could be noise in the Bluetooth stack implementation and not anything to do with the head unit. Unfortunately getting ahold of the car manufacturers is easier than cell phones for diagnosis.

This doesn't help but I loved my Moto x1 and hated my x3... It had buggy gps, buggy os, buggy everything. Once Google sold Motorola to Lenovo nothing worked. I pledged to only buy Google phones after that so that I would be unlikely to have poor Android implementation ever again.

Sent from my Pixel XL using Tapatalk

 

Hi PurpleRide!

I appreciate your feedback! That is very interesting to read about your experience with the two phones!

Like you, I felt my case with corporate was falling on deaf ears. My dealer is the one who has stepped up to the plate and is working with me to resolve the issue. They were offering to buy me a new phone and I was contemplating that approach, however the next day I received a call from my rep at Honda Corp telling me that if I buy a new phone and a couple months later allow the OS to upgrade, it will no longer work with the radio. So besides getting extremely frustrated and feeling like I was getting two different answers, I got nervous about taking that option. The dealer was also offering me another option of moving into a new vehicle but I had to treat it like a whole new trade-in/purchase and get a new loan.

In the end, I have taken them up on that offer and a couple days ago turned in my 2017 CR-V AWD Touring and will be picking up my 2018 CR-V AWD Touring as soon as the accessories I originally had on my 17 are installed on my 18. I am really hoping for the best with this solution and a fresh start with Honda.

After reading your post, it very well could have been my iPhone 6 causing the problem, however my gut was telling me it was something electrical with the radio or the connection of the radio to the car and I felt I was running out of time to give it another month of testing. (In addition, others on this post were saying they were not using an iphone 6, etc.) I felt I had the dealer's attention and wanted to take them up on their offer while it was all fresh on everyone's minds.

I was ready to walk away from Honda altogether, but my dealer has made me feel much better about the brand based on their actions! I hope everyone else is able to get a resolution to their radio issue!

 

Just lost all the AM/FM radio station presets for the 5th time (4th was 5 months ago).
My wife was driving and when she pressed an FM preset, they all vanished.

I keep a list of stations in my phone to make resetting less of a hassle but this is ridiculous...

Make that #6!!!
Just happened while I was driving and the station kept losing lock. Not even an HD station.

 

I keep a list of stations in my phone also! Definitely a hassle to keep resetting them!

I am curious what kind of phone you have. I moved from a 2017 Touring AWD to a 2018 Touring AWD but having the same problem on the new vehicle! I have an iPhone 6 and the first time the stations reset, my phone had done an OS upgrade that morning. So I do think there is some sort of connection. I am willing to buy a new phone but need to know if this is an issue with iPhones not being fully compatible with this radio or if a Samsung Galaxy or other brand of phone would do the same thing after OS upgrades. Any feedback you can share would be helpful before I buy a new phone. Thanks!

 

Radio Losing Presets

Folks, I had the exact same issue. About once a month, my radio would lose its presets and go to 87.9 FM. I have a 2017 Honda CRV EX-L. My dealership replaced the radio unit which is located in the rear of the vehicle and I have not had any problems since. They told me that the HU is just the central repository for all sorts of inputs. The radio is a module that provides input to the HU. I hope everyone else is able to have their issues resolved as satisfactorily as mine was. I use an iPhone 7 Plus with the latest software update and connected via Bluetooth. I also use the Bluetooth connection to play music.

 

Folks, I had the exact same issue. About once a month, my radio would lose its presets and go to 87.9 FM. I have a 2017 Honda CRV EX-L. My dealership replaced the radio unit which is located in the rear of the vehicle and I have not had any problems since. They told me that the HU is just the central repository for all sorts of inputs. The radio is a module that provides input to the HU. I hope everyone else is able to have their issues resolved as satisfactorily as mine was. I use an iPhone 7 Plus with the latest software update and connected via Bluetooth. I also use the Bluetooth connection to play music.

Thanks for the info! I'll request this at my next service appointment.

 

kacole917

Sorry to tell everyone I have just bought a brand new 2018 CRV touring a week ago. I do not use my phone in any way what so ever. No bluetooth, pandora or anything. I just use the Audio system to listen to Sirius, AM and FM. It works fine for a while, then the sound goes dead for a few seconds, then most of the time the presets go back to defaults. Does this whether I'm listening to AM, FM or SiriusXM. It has done it at least 10 times in a week and I don't even drive all that much.