I own a 2017 CR-V Touring and have been reading that Honda has fixes for some problems by updating the firmware. I'm not experiencing any real problems however some fixes seem to speedup functions on the screen etc. Will the dealer do the upgrade even without any obvious problems to report?
mp8496
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From what I have been reading it seems like some of the dealers will do updates while other dealers deny that updates even exist! You really have to check your local dealer or call the Honda Hotline and find out which of the dealers nearest to you has the updates. You should check your head unit and make sure you have your firmware version along with your VIN when making enquiries.
Rob
Rob
I've been experiencing some issues listening to SiriusXM on my 2017 CR-V. On occasion the audio system will just turn itself off. After a few seconds it might turn itself back on. If not then I can turn it back on pressing the volume knob. This, along with a few other glitches, caused me to bring it in to the dealer last week. I was told then there are currently no updates to the system, I'm running 1.F193.05. The technicians simply rebooted the system for me and hoped that would resolve the issue. The very next day I had the same problem with the audio system shutting down, only this time I couldn't get it to turn back on. The audio froze up completely. After running a few errands and restarting the car a few times SiriusXM eventually came back on without any input from me. Brought it back to the dealer. The technicians could not duplicate the problem, however, I was told an update to the audio system was coming soon. Unfortunately my advisor couldn't be more specific than this.
I've had many of the other problems with the audio system mentioned in other threads on this forum. I've owned my CR-V since March of 2017 so I think it's high time for Honda to get on the ball and push out this update.
I've had many of the other problems with the audio system mentioned in other threads on this forum. I've owned my CR-V since March of 2017 so I think it's high time for Honda to get on the ball and push out this update.
Honda issues infotainment updates for cars (prior to the ‘18 Oddity) by issuing TSBs and sending a magic USB thumb drive to the dealers, all of them, for that update. They discourage actively, and by their warranty claim approval/payment process, dealers from updating any firmware, infotainment or otherwise, unless customer exhibits/can demonstrate they are having one of the issues described in the TSB. So the dealer personnel have to be familiar with the TSBs and willing/caring about customer issues to apply the TSB fix. Some dealers are better than others. None volunteer updates in my experience unless Honda has created an all-effected campaign or a recall.
Honda may or may not ever issue an update for the CR-V infotainment. Their track record in these regards is not great. If they do, we will then need to find out about it—Honda doesn’t want us customers knowing—and then finding out what it supposedly fixes then finding cooperative dealers a) willing to accept the complaint, b) aware of the TSB, and c) willing to put the update on.
It shouldn’t be this hard and YMMV. But I suspect many owners with Honda firmware experience will think that sounds familiar.
Honda may or may not ever issue an update for the CR-V infotainment. Their track record in these regards is not great. If they do, we will then need to find out about it—Honda doesn’t want us customers knowing—and then finding out what it supposedly fixes then finding cooperative dealers a) willing to accept the complaint, b) aware of the TSB, and c) willing to put the update on.
It shouldn’t be this hard and YMMV. But I suspect many owners with Honda firmware experience will think that sounds familiar.
I am reluctant to have the system updated in my '17 Touring. Why? Simply because its working properly. The cruise control holds set speed within 1 MPH and is always smooth. My battery doesn't go dead even though the car may sit for two or three weeks at a time. The fuel economy is wonderful. Everything seems to work as it should. I have seen people do "updates" when they really didn't have a problem only to have problems afterwards. There are reasons for this.
My professional advice after four decades in the industry is simple: If it ain't broke, don't fix it !". I am betting you have heard that before....and its true.
My professional advice after four decades in the industry is simple: If it ain't broke, don't fix it !". I am betting you have heard that before....and its true.
Maybe I'm thinking of the key unlock twist and hold. I though our '07 CR-V did the hold button thing, but I can't find it in the OM. (We've also had an '86 Integra, '88 Accord, '92 Vigor, '92 Civic Si, '95 Integra, '00 CR-V, '04 TL.) Our '09 135i did the hold button thing for sure. So many cars, so many years, so little time.
At any rate, I still think the odds Honda will add a setting for a disable of this behavior to MYs already documented without it is as close to zero as they can get.
At any rate, I still think the odds Honda will add a setting for a disable of this behavior to MYs already documented without it is as close to zero as they can get.
I'm betting there are more k SLOC in a current Honda than there are all other parts combined.
Some car companies are a decade ahead of Honda in this regard. When you drive a BMW into the service line, they take your fob and stick it in a reader (NFC? RFC?) and up pops everything there is to know. When they service your car, they plug it in to Munich and all the backlevel code in all the controllers is identified. Go look at BMW ConnectedDrive. They can sell you CarPlay after the fact. Or look at what Tesla is doing where all the code in the car can get updated OTA.
Sooner or later Honda will get where the leading edge car companies are now. But I bet they will still be a decade behind the leading edge. It's the way Honda rolls. And it's the way Japan in general does software. (I spent a decade working with a Japanese company customer/partner on a large system development including a scad of software. I have some experience in this regard.)
And sooner or later all car companies will have to up their software development/deployment game. Go look at a random set of NHTSA recall reports. Software is becoming a major contributor to overall recall numbers. Just last week FCA announced a recalled of 4.8M (IIRC) vehicles for a cruise control firmware bug. They are probably going to spend $100 a car or so for the campaign and for the dealers to update a handful of flash bits and bytes. You know. Like dozens of apps do on your smartphone in a matter of seconds every day. In at least once case I'm aware of, BMW had to do a safety recall after some bits and bytes they updated and started pushing out, as a customer sat thing for some minor driveability or similar issue, broke a safety compliance function.
Oh, and don't forget: Honda is perfectly happy if you find your 2018 CR-Vs infotainment horribly out of date in a couple of years. Especially if you queue up to buy that nice new 7th gen CR-V that uses the neato CarPlay v4 or AndroidAuto v8 in your neato new Pixel9 or iPhone 18. At some level this is the leading-edge lesson Honda learned from the technology companies before they learned anything about software development and deployment.
Some car companies are a decade ahead of Honda in this regard. When you drive a BMW into the service line, they take your fob and stick it in a reader (NFC? RFC?) and up pops everything there is to know. When they service your car, they plug it in to Munich and all the backlevel code in all the controllers is identified. Go look at BMW ConnectedDrive. They can sell you CarPlay after the fact. Or look at what Tesla is doing where all the code in the car can get updated OTA.
Sooner or later Honda will get where the leading edge car companies are now. But I bet they will still be a decade behind the leading edge. It's the way Honda rolls. And it's the way Japan in general does software. (I spent a decade working with a Japanese company customer/partner on a large system development including a scad of software. I have some experience in this regard.)
And sooner or later all car companies will have to up their software development/deployment game. Go look at a random set of NHTSA recall reports. Software is becoming a major contributor to overall recall numbers. Just last week FCA announced a recalled of 4.8M (IIRC) vehicles for a cruise control firmware bug. They are probably going to spend $100 a car or so for the campaign and for the dealers to update a handful of flash bits and bytes. You know. Like dozens of apps do on your smartphone in a matter of seconds every day. In at least once case I'm aware of, BMW had to do a safety recall after some bits and bytes they updated and started pushing out, as a customer sat thing for some minor driveability or similar issue, broke a safety compliance function.
Oh, and don't forget: Honda is perfectly happy if you find your 2018 CR-Vs infotainment horribly out of date in a couple of years. Especially if you queue up to buy that nice new 7th gen CR-V that uses the neato CarPlay v4 or AndroidAuto v8 in your neato new Pixel9 or iPhone 18. At some level this is the leading-edge lesson Honda learned from the technology companies before they learned anything about software development and deployment.
I hear about all this cool stuff companies like BMW have.....I must live on a different planet. My brother-in-law has BMW's and he paid vastly more money (Over $10,000 more) to get most of what is standard on my CR-V. I mean BMW charged you $300 if you want your phone to connect to the car to talk. The list goes on and on.
And, believe it or not,there are millions of us out there that are not at all phased by not having our iPhone (that we don't own) magically connect to our cars to steam music. Fact is I am happy that my phone (Samsung) wirelessly connects to my Honda to do phone calls and read text messages to me. Beyond that I wouldn't notice or care. If you want all the most latest features then buy a car that has them. So what if it costs ten grand more.
And, believe it or not,there are millions of us out there that are not at all phased by not having our iPhone (that we don't own) magically connect to our cars to steam music. Fact is I am happy that my phone (Samsung) wirelessly connects to my Honda to do phone calls and read text messages to me. Beyond that I wouldn't notice or care. If you want all the most latest features then buy a car that has them. So what if it costs ten grand more.
the thing is.. the unit now, which is running an Android OS which is already 6+ years old and completely outdated.. can barely handle the tasks it was built for, so there really is a slim chance for any kind of major Android OS update. I think the best we can hope for is that they are able to update Android Auto or Apple Car play 10 years from now so at least that still works..
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