2017 CR-V SAFETY RECALL (Rear Fuel Feed Tube Leak)
I purchased my 2017 Honda CR-V exactly six months ago and last week, I took it in for its first service (A1 - Oil change/tire rotation). I was blindsided when the service advisor told me that there was a recall re: the rear fuel feed tubes potentially leaking. He said that it was a "simple" repair that would only take a couple of hours. I informed him that I was not aware and questioned why I had not received anything from AHMC or from their dealership. Certainly, they were aware of this when I called to schedule the service appointment. Nevertheless, he informed me that the recall was very recent (July 14, 2017) and that I would eventually receive notice from AHMC and that they were just being notified of it themselves. I asked him to print out a copy of the service bulletin (17-062), so that I would be aware of exactly what this "repair" entailed. In my opinion, it does not appear to be a "simple" repair considering what they have to do to your car, according to the information on the six-page service bulletin that details exactly what they do.
(I need to interject here that I was not happy hearing this news, especially since I had to work with the dealer to trade out of a 2016 CR-V with vibration issues, so hearing that there was now a recall on my NEW 2017 CR-V upset me in light of my recent history.)
Since I was already there, I decided to leave my car with them and waited for the shuttle service to take me to work. At some point, they ended up putting me in a rental car instead. I should have known then that something was not right. Forty-five minutes before they were due to close, the service advisor called to inform me that he was not aware when I left my car that morning that they did not have the parts to make the repair to my car and they were not sure when they would receive them!
Needless to say, the news did not "sit well with me." When I pulled up my VIN# on the AHMC website, there was no information re: a recall on my specific vehicle. I spoke to an agent who was not clear why that was the case, but told me that the notifications would be sent in line with their recall process. I am not sure why AHMC and the dealer could see that information on their end, but I could not. I checked the NHTSA website as well and there is also no notification of a recall. AHMC also informed me that because the recall is so recent, they have not been able to mass produce the parts to meet the demand. Therefore, I am not sure when I will have my car back. Needless to say, I am not happy at all.
SUGGESTION: DO NOT allow the dealership to take your car UNLESS YOU ARE SURE THEY HAVE THE PARTS IN STOCK!!!
SERVICE BULLETIN - 17-062
Affected vehicle: 2017 Honda CR-V
Trim: 1.5 L & 2.4 L
VIN Range: Check the iN VIN status for eligibility
Background:
Some fuel feed pipes were not manufactured to specification. The connector between the fuel feed pipe and the fuel line may come loose when the fuel line is pressurized. If the fuel line comes loose, it may result in leaking fuel, which, in the presence of an ignition source, may increase the risk of a fire. A loose fuel line may also cut off fuel to the engine and cause it to stall, which may increase the risk of a crash.
Parts:
Fuel Feed Pipe (17700-TLA-A01)
Retainer - White (17711-ST0-004)
Retainer - Blue-Green (17711-S0X-931)
Warranty Claim Information:
Operation Number - 3101GJ
Description - Replace the fuel feed pipe
Flat Rate Time - 1.2 hours
Defect Code - 6FF00
Symptom Code - KH100
Template ID - A17062A
Failed Part Number - 17700-TLA-A01
